Senior Operations Leader — Transportation & Logistics

UNIVERSAL DEDICATED OF DETROIT, MI LLC

Detroit, Pontiac (MI, MI)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Universal Dedicated, Inc. is seeking an experienced Operations Manager to oversee daily transportation activities for General Motors in Lake Orion, Michigan. You will lead dispatchers, supervisors, and drivers, ensure safety, and meet customer expectations while maintaining cost controls.

The role requires strong leadership, DOT compliance knowledge, and a proven track record in transportation operations. This on-site position supports several shifts and offers opportunities for professional

Qualifications

5+ years of leadership experience in transportation, logistics, fleet operations, or related operations.
Experience managing drivers, dispatch teams, supervisors, and frontline employees.
Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations.
Experience supporting automotive or dedicated transportation operations preferred.
Strong leadership, communication, and employee development skills.
Proven ability to solve problems and make decisions in a fast-paced environment.
Experience managing operational metrics and driving performance improvements.
Working knowledge of DOT regulations and transportation compliance requirements.

Responsibilities

Lead the daily transportation operation supporting General Motors.
Manage dispatchers, supervisors, drivers, and administrative personnel.
Ensure all customer service, delivery, and operational performance expectations are consistently achieved.
Coordinate daily route planning, fleet utilization, and driver scheduling activities.
Monitor freight movement, service performance, and operational execution.
Support driver recruiting, onboarding, training, coaching, and performance management efforts.
Partner with customer representatives to resolve issues and maintain strong customer relationships.
Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements.
Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control.
Investigate accidents, service failures, customer concerns, and operational disruptions.
Manage labor planning, staffing levels, attendance, and workforce development initiatives.
Support budgeting, cost control, and operational expense management.
Identify and implement continuous improvement initiatives to improve efficiency and service levels.
Maintain a strong operational presence and provide leadership across all shifts as needed.