Route Manager - High Growth Company

Matter Management Enterprises, LLC; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Amwaste in Birmingham, AL is seeking a Route Manager to serve as the hub for drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.

You will dispatch drivers, coordinate with sales staff and customers, and strive to get people home safely each day while maintaining efficient routes and reliable pickup and delivery.

Qualifications

• Experience in a team setting with ability to communicate across areas effectively.
• Fast paced decision making and problem solving skills.
• Ability to work independently with minimal supervision.
• Ability to meet goals and expectations consistently.

Responsibilities

• Handle incoming service orders, directing drivers, and resolving service issues.
• Dispatch drivers to calls using customer needs, drivers’ locations and daily factors.
• Assign routes and trucks to drivers to efficiently complete daily routes.
• Interact with customers and sales staff to ensure service guarantees.
• Get your people home safely every day.

Skills

Teamwork

Decision making under pressure

Problem solving

Independent work

Communication

Tools

Computer skills

Job description

Description

Amwaste is currently hiring a Route Manager for their Birmingham, AL Operation. Amwaste is growing rapidly, and we need people who can join our team and continue to advance us to the next level while sharpening your own leadership skills. If you are looking for an industry that is recession resistant, necessary to the communities we serve, and most of all just plain awesome, then

Job Summary

As an Amwaste Route Manager you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.

Some of Your Key Duties Are

• Handling incoming service orders, directing drivers, and resolving service issues.


• Assisting with problem resolution for all local lines of business that could include roll off, residential collection, and commercial collection.


• Interacting with customers and sales staff

Essential Duties and Responsibilities

• Get your people home SAFELY every day


• Perform Driver Observations to verify service and safety integrity


• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response


• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity


• Assigns routes and trucks to the appropriate Drivers to most efficiently complete daily routes


• Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees


• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues


• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues


• Records and documents information from Drivers and distributes to appropriate departments


• Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues


• Reviews Drive Cam coaching events and helps to engineer out incidents in their lines of business

Requirements

Qualifications

• Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment


• Experience with fast paced decision making and problem-solving skills


• Able to work independently and without constant supervision


• Must understand how to meet goals and expectations on a consistent basis


• Experience preferred: Experience in transportation, logistics, waste collection, customer service and a role requiring decision making and critical thinking.

Other Knowledge, Skills Or Abilities Required

• Computer skills with ability to handle multiple programs and systems


• Must be able to communicate effectively and professionally via e-mail and telephone