Dispatcher - Roll Off Trucks

Mattermgt; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Amwaste is seeking a Dispatcher to operate from its Sylvan Springs, AL location. You will be the hub for drivers, customers, and operations management, coordinating service orders and ensuring timely, high-quality service.

Essential duties include dispatching drivers, assigning routes, handling customer and sales requests, and resolving issues promptly. Shift starts at 6:00 AM, with end times varying 3 PM–5 PM based on workload.

Qualifications

• High School Diploma or GED required.
• Experience working in a team setting and able to communicate across departments.
• Able to handle high speed and intense environment.
• Experience with fast-paced decision making and problem solving.
• Able to work independently without constant supervision.
• Experience in transportation, logistics, waste collection, or customer service is preferred.

Responsibilities

• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response.
• Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assign routes and service tickets to appropriate Drivers throughout the day and for the next day, close service tickets each day.
• Handle incoming calls and e-mails from customers and sales department; manage requests for pickup or container delivery and ensuring our service guarantees.
• Initiate outbound calls to customers while drivers are on-site/location, resolving pickup and other issues.
• Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
• Record and document information from Drivers and distribute to appropriate departments.
• Communicate with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.

Skills

Teamwork

Communication

Decision making

Problem solving

Multi-tasking

Education

High School Diploma or GED

Tools

Computer skills

Job description

Description

Amwaste is looking for a dispatcher to work out of their Sylvan Springs AL location. As an Amwaste Dispatcher you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.

Key duties are:

• Handling incoming service orders, directing drivers, and resolving service issues.
• Assisting with problem resolution for multiple lines of business: Roll Off, Commercial Frontload, and Transfer Station trucks.
• Interacting with customers and sales staff

The shift will start at 6:00 AM and the shift end time varies from 3PM to 5PM depending on workload and personal time management skills.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not meant to be a complete list of duties but rather a general scope of the responsibilities.

• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day, Close service tickets each day.
• Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees.
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Records and documents information from Drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.

Requirements

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience

• Education: High School Diploma or GED (accredited).
• Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment
• Experience with fast paced decision making and problem-solving skills
• Able to work independently and without constant supervision
• Must understand how to meet goals and expectations on a consistent basis
• Experience preferred: Experience in transportation, logistics, waste collection, customer service or a role requiring decision making and critical thinking.

Other Knowledge, Skills or Abilities Required:

• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail and telephone.