Route Manager - High Growth Company

Amwaste; Birmingham (AL); On-site; USD 55,000 - 68,000; Full time

Job summary

Amwaste in Birmingham, AL seeks a Route Manager to serve as hub for drivers, customers, and operations to ensure top-level service. You will coordinate routes, dispatch, and issue resolution to maintain performance and safety.

Ideal candidates have proven teamwork, strong communication, and the ability to make quick decisions in a fast-paced environment while working with sales and maintenance to meet daily goals.

Qualifications

• Experience in a team setting with effective cross-functional communication.
• Fast-paced decision making and problem solving.
• Ability to work independently without constant supervision.
• Proven track record of meeting goals consistently.
• Experience in transportation, logistics, waste collection, or customer service.

Responsibilities

• Handle incoming service orders and direct drivers.
• Dispatch drivers using customer needs, location, and efficiency.
• Coordinate with sales and maintenance to resolve issues.
• Ensure safe operations and driver performance.
• Record information and communicate with relevant departments.

Skills

Teamwork

Communication

Decision making

Independent work

Customer service

Job description

Description

Amwaste is currently hiring a Route Manager for their Birmingham, AL Operation. Amwaste is growing rapidly, and we need people who can join our team and continue to advance us to the next level while sharpening your own leadership skills. If you are looking for an industry that is recession resistant, necessary to the communities we serve, and most of all just plain awesome.

Job Type

Full-time

Job Summary

As an Amwaste Route Manager you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.

Some Of Your Key Duties Are

• Handling incoming service orders, directing drivers, and resolving service issues.
• Assisting with problem resolution for all local lines of business that could include roll off, residential collection, and commercial collection.
• Interacting with customers and sales staff

Essential Duties and Responsibilities

• Get your people home SAFELY every day
• Perform Driver Observations to verify service and safety integrity
• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
• Assigns routes and trucks to the appropriate Drivers to most efficiently complete daily routes
• Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Records and documents information from Drivers and distributes to appropriate departments
• Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues
• Reviews Drive Cam coaching events and helps to engineer out incidents in their lines of business

Qualifications

We are looking for candidates with Character, Competency, Competitiveness, Compassion, and Credibility. If you feel that you meet these 5 C’s we would love to speak with you.

• Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment
• Experience with fast paced decision making and problem-solving skills
• Able to work independently and without constant supervision
• Must understand how to meet goals and expectations on a consistent basis
• Experience preferred: Experience in transportation, logistics, waste collection, customer service and a role requiring decision making and critical thinking.

Other Knowledge, Skills Or Abilities Required

• Computer skills with ability to handle multiple programs and systems
• Must be able to communicate effectively and professionally via e-mail and telephone