Dispatcher - Roll Off Trucks

Amwaste LLC; Sylvan Springs (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Amwaste LLC in Sylvan Springs, Alabama, is seeking a dispatcher to serve as the hub between drivers, customers, and management. You will coordinate dispatches, manage service orders, and resolve issues to provide high levels of service.

The role requires hard work in a fast-paced environment, starting shifts at 6:00 AM with varying end times, and the ability to communicate effectively across teams and with customers.

Qualifications

• Education: High School Diploma or GED (accredited).
• Experience in a team setting with effective communication across areas.
• Ability to work in a fast-paced, high-stress environment.
• Experience in transportation, logistics, waste collection, or similar roles is preferred.
• Proficient with computer programs and multiple systems; strong email/phone communication.

Responsibilities

• Dispatch drivers to calls as they are received, balancing driver location, customer needs and workload.
• Assist in determining daily driver staffing to balance responsiveness and productivity.
• Assign routes and service tickets to drivers; close tickets daily.
• Handle incoming calls and emails from customers and sales; manage pickup requests and guarantees.
• Initiate outbound calls to customers while drivers are on-site to resolve issues.
• Troubleshoot delivery/pickup problems before they cause service issues.
• Record information from drivers and share with relevant departments.
• Coordinate with maintenance and Operations Manager to resolve vehicle and driver issues.

Skills

Team communication

Problem solving

Customer service

Decision making

Education

High School Diploma or GED

Tools

CRM software

MS Office

Dispatch systems

Job description

Description

Amwaste is looking for a dispatcher to work out of their Sylvan Springs AL location. As an Amwaste Dispatcher you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.

Key duties are:

• Handling incoming service orders, directing drivers, and resolving service issues.
• Assisting with problem resolution for multiple lines of business: Roll Off, Commercial Frontload, and Transfer Station trucks.
• Interacting with customers and sales staff

The shift will start at 6:00 AM and the shift end time varies from 3PM to 5PM depending on workload and personal time management skills.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not meant to be a complete list of duties but rather a general scope of the responsibilities.

• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day, Close service tickets each day.
• Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees.
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Records and documents information from Drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.

Requirements

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience

• Education: High School Diploma or GED (accredited).
• Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment
• Experience with fast paced decision making and problem-solving skills
• Able to work independently and without constant supervision
• Must understand how to meet goals and expectations on a consistent basis
• Experience preferred: Experience in transportation, logistics, waste collection, customer service or a role requiring decision making and critical thinking.

Other Knowledge, Skills or Abilities Required:

• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail and telephone.