Route Driver Training Manager (CSMII) - Carrollton, TX

Canteen North America; Carrollton (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen in Carrollton, TX is hiring a Route Driver Training Manager to train and develop Relief Route Drivers, oversee onboarding, safety compliance, and route readiness while ensuring exceptional customer service.

This role leads coaching, performance management, and collaboration with Operations and Sales to meet business goals, with a strong emphasis on DOT regulations and safety requirements.

Qualifications

• Associate’s or bachelor’s degree in business, Logistics, Operations, or related field preferred.
• 3+ years of experience in route operations, transportation, delivery, or route sales.
• 2+ years of leadership, training, or supervisory experience.
• Experience developing employees in a customer-facing environment.
• Knowledge of route operations, customer service, DOT regulations, and safety standards.
• Strong leadership, coaching, communication, and problem-solving skills.
• Proficiency with Microsoft Office and route management software.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Lead onboarding and training Relief Route Drivers.
• Develop and deliver training on route operations, safety, product knowledge, and sales techniques.
• Conduct ride-alongs, field observations, and coaching sessions.
• Evaluate driver performance and readiness for commissioned Route Driver roles.
• Create development plans to address skill gaps and support career growth.
• Supervise and mentor Relief Route Drivers.
• Foster a culture of safety, accountability, and continuous improvement.
• Provide ongoing coaching, feedback, and performance management.
• Support employee engagement, retention, and advancement opportunities.
• Coordinate route coverage for absences, vacations, and open routes.
• Ensure drivers are prepared to service multiple routes and customer accounts.
• Monitor route performance, customer service, and operational efficiency.
• Collaborate with Operations and Sales teams to support business objectives.
• Enforce company safety policies and DOT regulations.
• Conduct safety training and monitor compliance requirements.
• Review vehicle inspections and driver documentation.
• Investigate incidents and implement corrective actions as needed.
• Maintain training records, evaluations, and compliance documentation.
• Track key performance metrics related to training, safety, and productivity.
• Prepare reports and communicate progress to management.
• Assist with recruiting, interviewing, and workforce planning efforts.
• Conduct daily meetings and training sessions.
• Assign and coordinate route coverage.
• Perform ride-alongs and field coaching.
• Monitor route performance and customer satisfaction.
• Review safety compliance and vehicle inspections.
• Provide feedback and support to drivers.
• Resolve operational and customer issues.
• Update training records and performance reports.
• Partner with Operations and Sales leaders on staffing and development needs.

Skills

Leadership

Coaching

Route Operations

DOT Regulations

Microsoft Office

Education

Associate/Bachelor’s degree in business/logistics/operations

Tools

Route management software

Job description

Canteen

Salary: $60,000 - $65,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Route Driver Training Manager is responsible for training, coaching, and developing Relief Route Drivers to successfully transition into commissioned Route Driver positions. This role oversees onboarding, performance development, route readiness, safety compliance, and operational support while ensuring exceptional customer service and route execution.

Essential Duties and Responsibilities

Training & Development

• Lead onboarding and training Relief Route Drivers.
• Develop and deliver training on route operations, customer service, safety, product knowledge, and sales techniques.
• Conduct ride-alongs, field observations, and coaching sessions.
• Evaluate driver performance and readiness for commissioned Route Driver roles.
• Create development plans to address skill gaps and support career growth.

Team Leadership

• Supervise and mentor Relief Route Drivers.
• Foster a culture of safety, accountability, and continuous improvement.
• Provide ongoing coaching, feedback, and performance management.
• Support employee engagement, retention, and advancement opportunities.

Route Operations

• Coordinate route coverage for absences, vacations, and open routes.
• Ensure drivers are prepared to service multiple routes and customer accounts.
• Monitor route performance, customer service, and operational efficiency.
• Collaborate with Operations and Sales teams to support business objectives.

Safety & Compliance

• Enforce company safety policies and DOT regulations.
• Conduct safety training and monitor compliance requirements.
• Review vehicle inspections and driver documentation.
• Investigate incidents and implement corrective actions as needed.

Administrative Responsibilities

• Maintain training records, evaluations, and compliance documentation.
• Track key performance metrics related to training, safety, and productivity.
• Prepare reports and communicate progress to management.
• Assist with recruiting, interviewing, and workforce planning efforts.

Daily Duties

• Conduct daily meetings and training sessions.
• Assign and coordinate route coverage.
• Perform ride-alongs and field coaching.
• Monitor route performance and customer satisfaction.
• Review safety compliance and vehicle inspections.
• Provide feedback and support to drivers.
• Resolve operational and customer issues.
• Update training records and performance reports.
• Partner with Operations and Sales leaders on staffing and development needs.

Preferred Qualifications

• Associate’s or bachelor’s degree in business, Logistics, Operations, or related field preferred.
• 3+ years of experience in route operations, transportation, delivery, or route sales.
• 2+ years of leadership, training, or supervisory experience.
• Experience developing employees in a customer-facing environment.
• Knowledge of route operations, customer service, DOT regulations, and safety standards.
• Strong leadership, coaching, communication, and problem-solving skills.
• Proficiency with Microsoft Office and route management software.
• Valid driver’s license with an acceptable driving record.

Key Competencies

• Leadership and Coaching
• Driver Development
• Route Operations
• Customer Service
• Safety and Compliance
• Performance Management
• Communication
• Problem Solving
• Organization and Time Management

Associates at Canteen are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, we have provided links for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen