Route Driver Training Manager (CSMII) - Carrollton, TX

Compass Group USA; Carrollton (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA is seeking a Route Driver Training Manager in Texas to train, coach, and develop Relief Route Drivers into commissioned Route Driver roles.

You will lead onboarding, monitor performance, ensure safety compliance, and coordinate route coverage while collaborating with Operations and Sales teams to support business objectives.

Qualifications

• Experience in route operations, transportation, or delivery.
• Knowledge of DOT regulations and safety standards.
• Ability to train, coach, and develop drivers for advancement.

Responsibilities

• Lead onboarding and training for Relief Route Drivers.
• Develop and deliver training on route operations, safety, and customer service.
• Conduct ride-alongs, coaching sessions, and performance evaluations.
• Oversee onboarding, readiness for commissioned roles, and development plans.
• Maintain training records and reporting; support recruiting and workforce planning.

Skills

Leadership

Coaching

Training

Communication

Problem-solving

Route Operations

Customer Service

Time Management

Microsoft Office

Education

Associate’s or bachelor’s degree in business, Logistics, Operations, or related field

Tools

Route management software

Microsoft Office

Job description

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Salary: $60,000 - $65,000 / year

Other Forms of Compensation:Yearly Bonus Opportunity

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Route Driver Training Manager is responsible for training, coaching, and developing Relief Route Drivers to successfully transition into commissioned Route Driver positions. This role oversees onboarding, performance development, route readiness, safety compliance, and operational support while ensuring exceptional customer service and route execution.

Essential Duties and Responsibilities:

Training & Development

• Lead onboarding and training Relief Route Drivers.
• Develop and deliver training on route operations, customer service, safety, product knowledge, and sales techniques.
• Conduct ride-alongs, field observations, and coaching sessions.
• Evaluate driver performance and readiness for commissioned Route Driver roles.
• Create development plans to address skill gaps and support career growth.

Team Leadership

• Supervise and mentor Relief Route Drivers.
• Foster a culture of safety, accountability, and continuous improvement.
• Provide ongoing coaching, feedback, and performance management.
• Support employee engagement, retention, and advancement opportunities.

Route Operations

• Coordinate route coverage for absences, vacations, and open routes.
• Ensure drivers are prepared to service multiple routes and customer accounts.
• Monitor route performance, customer service, and operational efficiency.
• Collaborate with Operations and Sales teams to support business objectives.

Safety & Compliance

• Enforce company safety policies and DOT regulations.
• Conduct safety training and monitor compliance requirements.
• Review vehicle inspections and driver documentation.
• Investigate incidents and implement corrective actions as needed.

Administrative Responsibilities

• Maintain training records, evaluations, and compliance documentation.
• Track key performance metrics related to training, safety, and productivity.
• Prepare reports and communicate progress to management.
• Assist with recruiting, interviewing, and workforce planning efforts.

Daily Duties

• Conduct daily meetings and training sessions.
• Assign and coordinate route coverage.
• Perform ride-alongs and field coaching.
• Monitor route performance and customer satisfaction.
• Review safety compliance and vehicle inspections.
• Provide feedback and support to drivers.
• Resolve operational and customer issues.
• Update training records and performance reports.
• Partner with Operations and Sales leaders on staffing and development needs.

Preferred Qualifications:

• Associate’s or bachelor’s degree in business, Logistics, Operations, or related field preferred.
• 3+ years of experience in route operations, transportation, delivery, or route sales.
• 2+ years of leadership, training, or supervisory experience.
• Experience developing employees in a customer-facing environment.
• Knowledge of route operations, customer service, DOT regulations, and safety standards.
• Strong leadership, coaching, communication, and problem-solving skills.
• Proficiency with Microsoft Office and route management software.
• Valid driver’s license with an acceptable driving record.

Key Competencies

• Leadership and Coaching
• Driver Development
• Route Operations
• Customer Service
• Safety and Compliance
• Performance Management
• Communication
• Problem Solving
• Organization and Time Management

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Canteen maintains a drug-free workplace.

Associates at Canteenare offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.