Dispatcher/Router Combo (WMHS), SID Collection

WM; Tallahassee (FL); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

Stock purchase plan

401K with match

Paid vacation

Holidays

Personal days

Job summary

WM is seeking a Dispatcher to support our Tallahassee-based operations, coordinating pickups, routes, and customer inquiries. This role requires timely dispatch and strong communication with drivers to ensure efficient service.

The position emphasizes daily route balancing, SFDC case handling, and collaboration with the supervisor to maintain performance standards and safe practices.

Qualifications

• High School Diploma or equivalent required.
• 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service.
• Experience with SFDC cases and routing is a plus.

Responsibilities

• Assist Customer Service with SFDC cases and route changes.
• Dispatches vehicles on pre-set routes for drivers daily.
• Assist walk-in customers and drivers with issues as they arise.
• Monitor, process and escalate SFDC cases to supervisor.

Skills

SFDC familiarity

Customer service

Route planning

Education

High School Diploma or equivalent

Tools

SFDC

SAP

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

Pay rate: $21.00 per hour, weekly pay

The work schedule is Monday through Friday. The work hours 8:00 A.M. - 5:00 P.M.

What is the value of a WM job? The value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family.

We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work.

We Are Committed to Growth: 100% tuition paid for benefits eligible employees and their family, and established career progression.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Who are we? #WeAreWM

Ready to roll with us?

I. Job Summary

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick‑ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

II. Essential Duties And Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• Monitor, process, and elevate SFDC cases to supervisor
• Assist walk‑in customers
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Reviews driver’s paperwork and files paperwork
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Ensures that routes are balanced daily
• Assists Trans Supervisor/Manager as needed/directed
• Update SAP data / notes
• Communicate performance standards and objectives
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Always maintains a safe and compliant workplace
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Perform other duties and responsibilities, as assigned

III. Qualifications

• Required Qualifications
• High School Diploma or equivalent
• 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service
• Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.