Dispatcher & Route Planner

WM; Nashville (TN); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) company match

Paid vacation

Paid holidays

Paid personal days

Résumé du poste

WM is seeking a Dispatcher in the Nashville area to provide timely responses to customer inquiries, schedule pickups, and coordinate daily routes. This role reports under immediate direction and supports drivers and customer service teams to ensure efficient operations.

Expected duties include updating SAP data, handling SFDC requests, and maintaining safety and compliance in daily activities. The position offers Monday–Friday shifts starting at 7:30 am with a $23.00 hourly wage.

Qualifications

• High School Diploma or equivalent.
• 2 years experience in Transportation, Logistics, Routing and Customer Service.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced office environment.

Responsabilités

• Assist Customer Service with customer requests (SFDC cases), route changes and rescheduling for pickups/missed stops.
• Provide highest level of customer service in line with Customer 1st objectives.
• Monitor, process, and escalate issues as needed.
• Assist walk-in customers.
• Assist drivers with problems/issues as they arise.
• Review driver’s paperwork and files.
• Review and update routes and new customers daily.
• Ensure routes are balanced daily.
• Assist Trans Supervisor/Manager as needed.
• Update SAP data / notes.
• Communicate performance standards and objectives.
• Keep staff informed of problems and changes through meetings.
• Maintain a safe and compliant workplace.
• Supervise in manager's absence and propose improvements.
• Perform other duties as assigned.

Connaissances

Customer service

Routing

Logistics

Transportation

Dispatch experience

Formation

High School Diploma or equivalent

Outils

SAP

Description du poste

WM is seeking a Dispatcher in the Nashville area to provide timely responses to customer inquiries, schedule pickups, and coordinate daily routes. This role reports under immediate direction and supports drivers and customer service teams to ensure efficient operations.

Expected duties include updating SAP data, handling SFDC requests, and maintaining safety and compliance in daily activities. The position offers Monday–Friday shifts starting at 7:30 am with a $23.00 hourly wage.