Route Dispatch Specialist – On-Route Problem Solver

GFL Environmental Inc.; Wilmer (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

GFL Environmental Inc. in Wilmer, TX seeks a Dispatcher to coordinate with drivers, resolve on-route issues, and enter tickets in our proprietary system. This role requires strong communication, the ability to multi-task, and experience in transportation or customer service.

You will interact with customers, sales and operations staff, and help optimize routes. We value reliability and safety; the successful candidate will work extended hours, including occasional weekends, and contribute to

Qualifications

• High school diploma or equivalent; post-secondary is a plus.
• 1-2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Proficient in MS Office and typing speed.
• Ability to work extended hours, including weekends.

Responsibilities

• Schedule service and manage changes according to policy.
• Dispatch calls based on route and driver location.
• Perform driver check-ins and end-of-day paperwork.
• Coordinate with other departments to resolve issues.
• Enter ticket information using proprietary software.
• Field inbound calls and emails from customers.
• Troubleshoot delivery and pickup problems to prevent issues.
• Assist in determining daily driver staffing levels.
• Record and share data with relevant departments.

Skills

Clear communication

Multitasking

Customer focus

MS Outlook

Excel

Phone & email etiquette

Typing speed

Problem solving

Team coordination

Education

High school diploma

Tools

TRUX system

Job description

GFL Environmental Inc. in Wilmer, TX seeks a Dispatcher to coordinate with drivers, resolve on-route issues, and enter tickets in our proprietary system. This role requires strong communication, the ability to multi-task, and experience in transportation or customer service.

You will interact with customers, sales and operations staff, and help optimize routes. We value reliability and safety; the successful candidate will work extended hours, including occasional weekends, and contribute to