Dispatcher

GFL Environmental Inc.; Texas; Hybrid; USD 38,000 - 60,000; Full time

Job summary

GFL Environmental Inc. seeks a dispatcher to schedule service, dispatch routes, and coordinate with drivers to meet customer needs. You will interact with customers, the service team, and operations to ensure on-time pickups and deliveries while maintaining accurate paperwork.

The role requires strong communication, multi-tasking abilities, and proficiency with MS Outlook, Excel, and Word; TRUX experience is a plus. On-site position with potential for extended hours.

Qualifications

• Completion of high school.
• 1-2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Proficient in MS Outlook, Excel and Word.
• Ability to multi-task and prioritize tasks; extended hours may be required.

Responsibilities

• Schedule service and respond to customer needs for service changes.
• Dispatch calls to routes based on routes and driver locations.
• Perform driver check-ins and ensure accurate paperwork.
• Coordinate with other departments to resolve service issues.
• Interact with customers, service and operations staff; route optimization support.
• Field inquiries via phone/email and troubleshoot delivery problems.
• Record, distribute and review route data; assist in staffing decisions.

Skills

Dispatching

Customer service

Communication

Multi-tasking

Interpersonal skills

Education

High school diploma

Tools

TRUX

MS Outlook

Excel

Word

Routing software

Job description

# DispatcherPrimary Location: 6301 South Interstate 45, Wilmer, TXKey Responsibilities: •Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.•Dispatch calls to routes based upon designated route and driver location.•Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.•Distribute, collect and review route sheets for proper days end data entry.•Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.•May perform some additional responsibilities as assigned by the Operations Manager.]•Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.•Works with routing specialists to optimize routes.•Fields incoming calls / emails from customers.•Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.•Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.•Records and document information from drivers and distributes to appropriate departments.•Communicates with maintenance shop personnel.•Must be able to communicate effectively and professionally via email, telephone and two way devices.Knowledge, Skills, Abilities and Competencies:•Completion of high school. Post-secondary courses or diploma would be considered an asset.•1-2 years in a transportation, dispatch or customer service role.•Strong communication and interpersonal skills.•Strong customer focus.•Proven ability to multi-task & ability to prioritize tasks.•Proficient in MS Outlook, Excel, Word.•Knowledge of industry an asset.•Advanced skill level with software applications and word processing accuracy including adequate typing speed.•Required to work extended hours including occasional weekends.•Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.•Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship,sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protectedcharacteristic. If you are interested in applying for employment and need special assistance or an accommodation toapply for a posted position, please contact [e-mail]