Route Dispatch & Scheduling Specialist

Rhodes Wolfe; Seattle (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Rhodes Wolfe in Federal Way, WA, is seeking a Dispatcher to manage daily schedules and route dispatching, coordinating with field technicians and the Service Manager to ensure timely service delivery and high customer satisfaction.

The role requires strong communication skills, 2+ years of scheduling experience, and proficiency with office software. You will be the primary contact for client inquiries and service updates, supporting operational efficiency in a fast-paced environment.

Qualifications

• 2+ years of scheduling-focused experience required.
• Proven ability to build, manage, and adjust service routes/schedules required.
• Proficiency with office software required.

Responsibilities

• Oversee daily schedules and route dispatching with a focus on efficiency.
• Build, adjust, and optimize service routes based on staffing, geography, and customer needs.
• Serve as the primary point of contact for client inquiries, scheduling updates, and service issues.
• Coordinate with field technicians to review routes and make real-time scheduling adjustments.
• Partner with the Service Manager on escalated service concerns and priorities.
• Support account retention by communicating opportunities or risks to leadership.
• Provide high-volume phone and email customer support professionally.
• Maintain accurate client records and communications.
• Utilize GPS and dispatching tools to improve productivity.
• Identify operational improvements that enhance service quality and route efficiency.

Skills

Scheduling

Route optimization

Customer service

Communication

Tools

GPS dispatching software

Job description

Rhodes Wolfe in Federal Way, WA, is seeking a Dispatcher to manage daily schedules and route dispatching, coordinating with field technicians and the Service Manager to ensure timely service delivery and high customer satisfaction.

The role requires strong communication skills, 2+ years of scheduling experience, and proficiency with office software. You will be the primary contact for client inquiries and service updates, supporting operational efficiency in a fast-paced environment.