Routing & Scheduling Pro — Service Delivery Specialist

Rhodes Wolfe; Federal Way (WA); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k w/ Match

PTO

Job summary

Rhodes Wolfe is seeking a Dispatcher in Federal Way, WA to oversee daily schedules and route dispatching, ensuring efficient routing and timely service delivery. You will serve as the primary contact for client inquiries, coordinate with field technicians, and support service quality initiatives.

This full-time role requires 2+ years of scheduling experience, strong customer service, and proficiency with office software.

Qualifications

• 2+ years of scheduling-focused experience required.
• Proven ability to build, manage, and adjust service routes/schedules required.
• Excellent customer service skills required.
• Proficiency with office software required.

Responsibilities

• Oversee daily schedules and route dispatching with a focus on efficiency and route concentration.
• Build, adjust, and optimize service routes based on staffing, geography, and customer needs.
• Serve as the primary point of contact for client inquiries, scheduling updates, and service issues.
• Coordinate with field technicians to review routes, and make real-time scheduling adjustments.
• Partner closely with the Service Manager regarding escalated service concerns, operational priorities, and customer retention matters.
• Support account retention efforts by identifying concerns and communicating opportunities or risks to leadership.
• Provide high-volume phone and email customer support in a professional and timely manner.
• Maintain accurate client records, including service notes, agreements, and communications.
• Utilize GPS, dispatching tools, and internal systems to improve productivity.
• Assist in identifying operational improvements that support service quality and route efficiency.

Skills

Scheduling

Customer service

Communication

Route optimization

Tools

Office software

Job description

Rhodes Wolfe is seeking a Dispatcher in Federal Way, WA to oversee daily schedules and route dispatching, ensuring efficient routing and timely service delivery. You will serve as the primary contact for client inquiries, coordinate with field technicians, and support service quality initiatives.

This full-time role requires 2+ years of scheduling experience, strong customer service, and proficiency with office software.