Logistics Router & Dispatch Specialist

The Home Depot, Inc.; San Jose (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Temco Logistics is seeking a proactive Router to join our team in San Jose, CA. The role schedules and dispatches drivers and technicians, plans daily routes, and ensures smooth communication between staff and customers.

You will use routing software to optimize routes, prepare daily paperwork, and monitor delivery progress. A high school diploma and experience in logistics or dispatch are preferred.

Qualifications

• High school diploma or equivalent required.
• Proficiency in routing software and mapping tools, with strong geographical knowledge of the local area.
• Excellent customer service skills with a professional and courteous demeanor.
• Strong verbal and written communication to liaise effectively with drivers, customers, and internal teams.
• Highly self-motivated with the ability to manage and prioritize multiple tasks in a fast-paced environment.
• Experience in logistics, dispatch, or route planning is preferred.
• Strong attention to detail and organizational skills to ensure accurate documentation and routing.
• Ability to adapt to changing circumstances and proactively solve problems.

Responsibilities

• Schedule and dispatch drivers and technicians to designated locations.
• Open driving routes daily, ensuring all routes are efficiently planned and prepared.
• Monitor the driver’s progress throughout the day, tracking route schedules and delivery timings.
• Use routing software to optimize daily delivery routes, saving time and fuel.
• Schedule and confirm delivery teams daily, ensuring all teams are ready for deployment.
• Communicate professionally with internal staff, external customers, and vendors as needed.
• Prepare paperwork for daily routes and next-day deliveries, ensuring accuracy and completeness.
• Thoroughly read route sheets and plan trips to maximize operational efficiency.
• Communicate with drivers to assess route schedules, timing of deliveries, and address any issues.
• Maintain clear communication with dispatch and contact customers when required to address inquiries or confirm deliveries.
• Complete daily paperwork, including delivery reports and route adjustments, and submit to management.
• Monitor and review delivery processes, ensuring adherence to company standards and identifying areas for improvement.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Routing software

Mapping tools

Job description

Temco Logistics is seeking a proactive Router to join our team in San Jose, CA. The role schedules and dispatches drivers and technicians, plans daily routes, and ensures smooth communication between staff and customers.

You will use routing software to optimize routes, prepare daily paperwork, and monitor delivery progress. A high school diploma and experience in logistics or dispatch are preferred.