Route Beverage Sales & Service Specialist

Farmer Brothers; Billings (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Farmer Brothers is seeking a Route Sales Associate to provide route relief, ensure products are in-stock, and service customers on a defined schedule. You will deliver coffee, tea and related beverages, maintain equipment, and support sales initiatives while on each route.

The role requires a high school diploma, strong customer service, and a clean driving record; local driving is required with day shifts and potential overtime. Training on The Farmer Brothers Way to Sell will be provided.

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus.
• Customer service background preferred.
• Previous foodservice industry experience desired.
• Possess a clean and good driving record.

Responsibilities

• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC per day.
• Escalate customer issues quickly to the ASM and ensure customer satisfaction.
• Ensure all customers on a daily set schedule receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Identify and close distribution voids on core products; execute seasonal and LTO promotions and pricing actions.
• Notify ASM of inefficiencies, dissatisfaction or opportunities found while on route relief.
• Assist ASM on inventory cycle counts, warehouse duties and customer matters as assigned.
• Learn brewing equipment and basic repairs or adjustments.

Skills

Customer service

Mechanical aptitude

Active listening

Sales mindset

Education

High School Diploma

Tools

Farmers Brothers system

Job description

Farmer Brothers is seeking a Route Sales Associate to provide route relief, ensure products are in-stock, and service customers on a defined schedule. You will deliver coffee, tea and related beverages, maintain equipment, and support sales initiatives while on each route.

The role requires a high school diploma, strong customer service, and a clean driving record; local driving is required with day shifts and potential overtime. Training on The Farmer Brothers Way to Sell will be provided.