Route Sales Representative

Farmer Brothers; Mandan (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

Farmer Brothers is seeking a Route Sales Representative to service customers, deliver coffee, tea and related products, and grow route sales. You will uphold scheduled deliveries, secure new accounts, and promote incremental products to current customers.

Ideal candidates have a High School Diploma or equivalent and at least 2+ years in route delivery, with a clean driving record and strong communication skills. This is a field-based role requiring physical lifting and customer interaction.

Qualifications

• High School Diploma or equivalent.
• 2+ years of route delivery experience in a related B2B field.
• Clean and good driving record.
• Knowledge of foodservice industry.
• Ability to lift 75 lbs. frequently and 100 lbs. occasionally.

Responsibilities

• Achieves the assigned revenue plan for the route through new customers and expanding existing accounts.
• Ensures daily delivery and service set schedules are followed for all customers.
• Targets a minimum of 1 prospective call per day and 2 new accounts per quarter.
• Increases revenue per stop by addressing distribution gaps and executing promotions.
• Delivers, replenishes, and rotates products on each call and keeps equipment clean and functional.

Skills

Mechanical aptitude

Lifting ability

Active listening

Communication skills

Customer needs assessment

Education

High School Diploma or equivalent

Job description

Farmer Brothers has an exciting opportunity for a Route Sales Representative. The Route Sales Representative is responsible for providing great service to our customers by ensuring customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. This role sells and delivers coffee, tea, and related products to our customers. The RSR is responsible for growing assigned route sales by securing new customers, growing existing customer sales through selling incremental category and products, and retaining existing customers.ResponsibilitiesAchieves the assigned revenue plan for the route, through a combination of gaining new customers, increasing products and categories sold at existing customers, executing pricing actions, and retaining current customers.Ensures all customers on a daily set schedule receive delivery and service as required.Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new qualifying accounts per quarter (8 annually).Participates in all regional and company promotions.Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions, and ensuring the beverage station is set to standard.Delivers, replenishes, and rotates beverage station products on each call.Ensure the equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.Executes the “The Farmer Brothers Way to Sell” call process, including recapping for the customer all services provided and presenting business building initiatives.The RSR is responsible for resolving and/or escalating customer issues quickly and ensuring customer satisfaction.Manages invoices, inventory, and collections daily.Accountable for retaining existing customers on the route through great service and building customer trust.Education & ExperienceHigh School Diploma or equivalent.2+ years of route delivery experience in a related customer service business-to- business field.Personal & Professional SkillsetsMechanical aptitude with company hardware and software products.Ability to lift 75 lbs. frequently and 100 lbs. occasionally.Ability to lift and carry products weighing up to 50 lbs.Knowledge of foodservice industry.A clean and good driving record.Proficient in assessing customer needs.Fully supports and stands behind business goals.Readily identifies issues, problems or opportunities.Is aware of impact self has on others.Uses active listening and communicates effectively with customers or management.Identifies new opportunities and proactively works to grow the business.Builds rapport and cooperative relationships with customers.Uses sound business judgement.Decision MakingCollaborationStrong CommunicationActive Listening SkillsIndependentProactivePlanning and Acting Strategically