Route Sales Associate

Farmer Brothers; Missouri; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Farmer Brothers in the United States is seeking a Route Sales Associate to provide route relief, ensure customers are in-stock, and deliver and rotate beverage station products on each call. You will maintain equipment, escalate issues to the Area Sales Manager, and support daily invoicing, inventory, and collections while pursuing revenue growth through promotions and pricing actions.

The role emphasizes strong customer service, a clean driving record, and flexibility to work on a defined

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus.
• Customer service background preferred.
• Previous foodservice industry experience desired.
• Possess a clean and good driving record.

Responsibilities

• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order; perform at least one Cup Quality Check per day.
• Escalate customer issues quickly to the ASM and ensure customer satisfaction.
• Ensure daily scheduled deliveries and service for all customers.
• Manage invoices, inventory, and collections daily on route.
• Identify opportunities to increase Revenue per Stop and support promotions and pricing actions.
• Notify ASM of inefficiencies, dissatisfaction, or opportunities while on route relief.
• Assist ASM with inventory counts, warehouse duties, and customer-related tasks.
• Learn brewing equipment and basic repairs or adjustments.
• Follow Farmer Brothers call process to drive satisfaction; make sales calls when possible.
• May perform other duties including warehouse ops, AR collections, and customer service activities.

Skills

Customer service

Driving

Mechanical aptitude

Education

High School Diploma or equivalent

Job description

The Route Sales Associate provides route relief as required and is responsible for providing great customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Sells and delivers coffee, tea, and related products to customers as assigned.

Typical Work Schedule

Monday - Friday, 7:00 am - 4:00 pm, Overtime When Needed

Driving Requirements

Valid Drivers License required

Physical Requirements

• Must be able to complete a successful DOT physical

Responsibilities

• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
• Responsible for escalating customer issues quickly to the ASM (Area Sales Manager) and ensuring customer satisfaction.
• Ensure all customers on a daily set schedule receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
• Notify ASM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
• Assist ASM on inventory cycle counts, warehouse duties and customer related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty. Make sales calls when time and opportunity allows.
• May perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities.

Equal Opportunity Employer / Veterans / Disabled

Equal Opportunity Employer / Veterans / Disabled

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
• For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details

Job Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus.
• Customer service background preferred.
• Previous foodservice industry experience desired.
• Possess a clean and good driving record.

Personal & Professional Skillsets

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Is aware of impact self has on others.
• Uses active listening and communicates effectively with customers or management.
• Identifies new opportunities and proactively works to grow the business.
• Able to builds rapport and cooperative relationships with customers.
• Uses sound business judgement.
• Able to work independent with little supervision.
• Decision Making skills.
• Ability to work effectively with customers and employees.
• Able to be Proactive.