Round-the-Clock NOC Technician (Tier 1)

WorldNet Telecommunications LLC / Human Resources Group; Guaynabo (PR); On-site; USD 42,000 - 62,000; Full time

Job summary

WorldNet Telecommunications LLC is seeking a network support professional to provide 24-hour surveillance and tier-1 troubleshooting for customer issues. The role aims to ensure repairs are reported, completed, and communicated in line with the company’s SLA, outage procedures, and notification processes.

Responsibilities include handling calls, configuring CPE remotely, investigating outages, and maintaining accurate repair records while coordinating with NOC and other teams to restore services

Qualifications

• Associates Degree and three years of equivalent experience in related field and/or training or equivalent combination of education and experience.
• Experience in outside plant required.
• Fully bilingual Spanish and English.

Responsibilities

• Handle customer service repair and troubleshooting calls according to standards and procedures.
• Investigate network outages to determine root cause and provide recommendations for changes.
• Monitor and troubleshoot network and Telephony services to ensure SLA compliance.
• Notify internal groups of major outages and update repair orders and records.

Skills

Network troubleshooting

VOIP troubleshooting

TCP/IP knowledge

Windows Office

Bilingual Spanish/English

Education

Associates Degree

Tools

Microsoft Office

Job description

WorldNet Telecommunications LLC is seeking a network support professional to provide 24-hour surveillance and tier-1 troubleshooting for customer issues. The role aims to ensure repairs are reported, completed, and communicated in line with the company’s SLA, outage procedures, and notification processes.

Responsibilities include handling calls, configuring CPE remotely, investigating outages, and maintaining accurate repair records while coordinating with NOC and other teams to restore services