Round-the-Clock Data Center Technician

ironmountain; United States; On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Medical/dental/vision

EAP

Merit increases

Paid vacation & holidays

Training & development

Referral program

Job summary

Iron Mountain's Data Centers are seeking a Critical Facilities Technician to support 24x7 operations, monitoring power, cooling and building systems, performing basic maintenance, and handling tickets to ensure uptime and safety. The role emphasizes reliability, teamwork, and continuous learning in a fast-paced data-center environment.

This position offers opportunities for growth, comprehensive benefits, and exposure to leading-edge facility management in a global information management company.

Qualifications

• 0-2 years experience in a critical operations environment and/or data center experience.
• Knowledge of Chiller Plant systems-Trane,York,Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
• Google sheets and google classroom
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day
• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain
• Customer service mentality - we are customer obsessed.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC's critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

Skills

Data center experience

Critical operations

Google Sheets

Multi-tasking

Attention to detail

Organization

Customer service mindset

Safety procedures

Tools

Chiller plant systems

Trane

York

Web Control BMS

UPS maintenance bypass

Job description

Iron Mountain's Data Centers are seeking a Critical Facilities Technician to support 24x7 operations, monitoring power, cooling and building systems, performing basic maintenance, and handling tickets to ensure uptime and safety. The role emphasizes reliability, teamwork, and continuous learning in a fast-paced data-center environment.

This position offers opportunities for growth, comprehensive benefits, and exposure to leading-edge facility management in a global information management company.