Data Center Technician I - Critical Facilities

Iron Mountain; Phoenix, Northern (AZ, KY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) plan

Medical/Dental/Vision benefits

Employee Assistance Program

Annual merit increases

Two weeks paid vacation

7 paid holidays + sick pay

Professional development

Referral program

Job summary

Iron Mountain is seeking a Critical Facilities Technician to support 24x7 data center operations in Phoenix. You will monitor power, cooling, security and building systems, perform routine maintenance, and resolve issues using ticketing workflows.

The role emphasizes safety, process discipline, and timely service delivery in a fast-paced facility environment with potential overtime and flexible hours.

Qualifications

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required
• Knowledge of Chiller Plant systems-Trane,York,Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass
• Google sheets and google classroom
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day
• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain
• Customer service mentality - we are customer obsessed
• Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required
• The ability to obtain security clearance via government or other agency background check may be required for customer support
• Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

Skills

Chiller systems

BMS

UPS maintenance

Google Sheets

Multitasking

Attention to detail

Organization

Learning mindset

Customer service

Security clearance

Job description

Iron Mountain is seeking a Critical Facilities Technician to support 24x7 data center operations in Phoenix. You will monitor power, cooling, security and building systems, perform routine maintenance, and resolve issues using ticketing workflows.

The role emphasizes safety, process discipline, and timely service delivery in a fast-paced facility environment with potential overtime and flexible hours.