Emergency 911 Call Taker & Dispatch Support

Regional 911 Intake Solutions; St. Johnsbury (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Saint Johnsbury Center, VT seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incident location, and document details for dispatch. You may work rotating shifts in a 24-hour operation to support public safety.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are part of the employment process.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing, and communication abilities required; willingness to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Saint Johnsbury Center, VT seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incident location, and document details for dispatch. You may work rotating shifts in a 24-hour operation to support public safety.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are part of the employment process.