Roswell In-Office Dispatcher – Customer-First Scheduling

Paylocity; Roswell (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

TE Certified Electricians, Heating & Cooling is seeking an in-office Dispatcher in Roswell, GA to manage scheduling and dispatch of technicians for home services. You will coordinate with customers and technicians, ensuring timely updates and accurate records. The role emphasizes teamwork, leadership, and a servant-minded approach to support staff and service quality.

Typical hours are 9AM to 6PM. The company values integrity, safety, and growth, offering stability and long-term success for a

Qualifications

• Proven track record of consistency and reliability in previous roles.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Proven leadership experience in a fast-paced environment.
• Must reside within 30 miles of Roswell office.

Responsibilities

• Receive and prioritize customer service requests for home services.
• Schedule and dispatch qualified technicians based on skillset, availability, and job urgency.
• Communicate effectively with customers and technicians, ensuring clear and timely updates.
• Maintain accurate records of all dispatched jobs and customer interactions.
• Monitor technician performance and provide feedback for continuous improvement to management.
• Identify and resolve potential scheduling conflicts.
• Train and mentor new dispatchers, fostering a positive and supportive team environment.
• Lead by example, demonstrating strong work ethic and customer satisfaction.
• Partner with technicians and support staff to ensure success through servant-minded dispatch.

Skills

Scheduling & Dispatching

Customer service

Communication

Team leadership

Problem solving

Time management

Driver's license

Education

High school diploma or equivalent

Tools

Dispatch software

Microsoft Office

ServiceTitan experience

Job description

TE Certified Electricians, Heating & Cooling is seeking an in-office Dispatcher in Roswell, GA to manage scheduling and dispatch of technicians for home services. You will coordinate with customers and technicians, ensuring timely updates and accurate records. The role emphasizes teamwork, leadership, and a servant-minded approach to support staff and service quality.

Typical hours are 9AM to 6PM. The company values integrity, safety, and growth, offering stability and long-term success for a