Rooms Operations Leader: Guest Service & Team Growth

Peregrine Hospitality; Hyannis (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Peregrine Hospitality is seeking an Operations Manager to oversee the rooms divisions (Front Office and Housekeeping) and staff. You will drive guest satisfaction, monitor standards, and lead teams to meet property goals while maximizing financial performance.

Collaborate with department managers and ensure adherence to brand standards and safety procedures. The role requires strong communication, leadership, and training capabilities, with flexible scheduling including days, nights, weekends,

Qualifications

• Excellent communication, follow-up, and organizational skills.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Maintaining confidentiality and sensitive information is a must.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally and electronically with guests, management, co-workers.

Responsibilities

• Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.
• Work closely with department managers to meet guest expectations and maximize revenues.
• Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process.
• Work closely with department managers to control labor and productivity.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Supervise the staff and handle associate situations.
• Process timecards and payroll as required.
• Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.

Tools

Microsoft Office

Job description

Peregrine Hospitality is seeking an Operations Manager to oversee the rooms divisions (Front Office and Housekeeping) and staff. You will drive guest satisfaction, monitor standards, and lead teams to meet property goals while maximizing financial performance.

Collaborate with department managers and ensure adherence to brand standards and safety procedures. The role requires strong communication, leadership, and training capabilities, with flexible scheduling including days, nights, weekends,