Rooms Operations Leader

Fairfield Inn by Marriott Cape Cod/Hyannis, MA; Hyannis (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Peregrine Hospitality is seeking an Operations Manager to oversee rooms division operations (Front Office and Housekeeping) at the Fairfield Inn by Marriott Cape Cod/Hyannis, MA. You will lead daily activities, coordinate with department managers, and drive guest satisfaction while maximizing departmental financial performance.

Responsibilities include staff supervision, training, payroll processing, adherence to brand standards and safety procedures, and constant focus on improving service

Qualifications

• Excellent communication, follow-up, and organizational skills.
• Strong leadership and supervisory abilities.
• Proactive, creative, and able to work in a dynamic hotel environment.

Responsibilities

• Manage day-to-day operations within the rooms division (Front Office and Housekeeping).
• Work with department managers to meet guest expectations and maximize revenue.
• Lead pre-shift briefings and communicate guest service opportunities to staff.
• Facilitate training modules and update content as processes change.
• Control labor and productivity; monitor payroll and expenses.

Skills

Leadership

Communication

Organizational skills

Microsoft Office

Staff management

Tools

Microsoft Office

Job description

Peregrine Hospitality is seeking an Operations Manager to oversee rooms division operations (Front Office and Housekeeping) at the Fairfield Inn by Marriott Cape Cod/Hyannis, MA. You will lead daily activities, coordinate with department managers, and drive guest satisfaction while maximizing departmental financial performance.

Responsibilities include staff supervision, training, payroll processing, adherence to brand standards and safety procedures, and constant focus on improving service