Assistant Manager, Room Operations - Experience Leader

Socket.dev; Grapevine (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Marriott International's Gaylord Hotels in Grapevine, TX, seeks an entry-level rooms operations supervisor to support day-to-day activities across Housekeeping, Recreation, Laundry, AYS and Concierge/Guest Services. You will help manage guest arrivals and departures, maintain cleanliness standards and assist in achieving the operating budget.

Responsibilities include opening/closing Front Desk shifts, reviewing room operations reports, coordinating staff, ensuring supplies, understanding night

Qualifications

• High school diploma or GED; 3 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related field; 1 year experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Opens and closes Front Desk shifts / Housekeeping and ensures completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reports malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and can comprehend and utilize reports as necessary.
• Communicates performance expectations to employees in accordance with job descriptions; handles questions and concerns.
• Effectively schedules employees to meet business demands and tracks attendance.

Skills

Guest services

Front desk operations

Housekeeping operations

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Marriott International's Gaylord Hotels in Grapevine, TX, seeks an entry-level rooms operations supervisor to support day-to-day activities across Housekeeping, Recreation, Laundry, AYS and Concierge/Guest Services. You will help manage guest arrivals and departures, maintain cleanliness standards and assist in achieving the operating budget.

Responsibilities include opening/closing Front Desk shifts, reviewing room operations reports, coordinating staff, ensuring supplies, understanding night