Rooms Operations Leader — Guest Experience & Profitability

Socket.dev; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Marriott International (Gaylord Hotels) is seeking an experienced operations leader to oversee room operations, front office, maintenance, and housekeeping. You will lead a team to meet guest satisfaction targets, manage staffing, and drive financial performance for the department.

The role emphasizes service excellence, staff development, and adherence to brand standards across all rooms-related activities.

Qualifications

• High school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• Alternatively, a 2-year degree plus 2 years in guest services or related area.

Responsibilities

• Lead and develop the room operations team to meet guest tracking, productivity and satisfaction goals.
• Manage operations across rooms departments and schedule staff to align with occupancy targets.
• Improve guest experience by addressing concerns and driving continuous service improvements.
• Monitor performance metrics, enforce standards, and support cost-effective operations.

Skills

Leadership

Guest services

Customer service

Staff management

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Marriott International (Gaylord Hotels) is seeking an experienced operations leader to oversee room operations, front office, maintenance, and housekeeping. You will lead a team to meet guest satisfaction targets, manage staffing, and drive financial performance for the department.

The role emphasizes service excellence, staff development, and adherence to brand standards across all rooms-related activities.