Rooms Operations & Guest Experience Leader

Socket.dev; Naples (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

The Ritz-Carlton in Naples seeks a proven Rooms Operations leader to drive excellence across Front Office, Engineering/Maintenance, and Housekeeping. You will motivate teams, optimize guest experiences, and improve financial results while upholding the Gold Standards that define the brand.

Responsibilities include coaching staff, delivering exceptional service, and ensuring adherence to SOPs and quality audits. This role requires strong leadership and a customer-focused mindset.

Qualifications

• 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hospitality, Business Administration, or related major.

Responsibilities

• Lead and manage operations in rooms departments to meet guest and staff goals.
• Drive guest satisfaction, staff engagement, and financial performance.
• Monitor standards adherence and publish guest satisfaction results.
• Schedule staff and optimize guest/occupancy coverage.
• Handle HR activities including hires, orientation, and feedback channels.
• Uphold Ritz-Carlton Gold Standards and brand service culture.

Skills

Leadership

Guest service orientation

Operational oversight

Staff development

Education

High school diploma or GED

2-year degree in Hospitality/Business Admin

Job description

The Ritz-Carlton in Naples seeks a proven Rooms Operations leader to drive excellence across Front Office, Engineering/Maintenance, and Housekeeping. You will motivate teams, optimize guest experiences, and improve financial results while upholding the Gold Standards that define the brand.

Responsibilities include coaching staff, delivering exceptional service, and ensuring adherence to SOPs and quality audits. This role requires strong leadership and a customer-focused mindset.