Rooms Leader in Development (LID) | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 42,000 - 60,000; Full time

Job summary

Omni Amelia Island Resort & Spa offers a 12-month Rooms Leader-in-Development (LID) program designed to grow graduates into hotel management. The role involves full-time shifts, weekly leadership meetings, and monthly reviews with HR leadership on a property noted for exceptional service.

Ideal candidates hold an Associate degree in Hospitality Management, with prior housekeeping or Rooms Division exposure and a strong customer-service mindset.

Qualifications

• Associate degree or higher in Hospitality Management preferred.
• Strong interpersonal and customer-service orientation.
• Outstanding written and verbal communication skills.
• Pays precise attention to detail, order and cleanliness.
• Able to adapt in a fast-paced, dynamic environment.

Responsibilities

• Oversees the performance of staff and takes corrective actions when necessary.
• Schedules staff to ensure coverage across shifts.
• Maintains payroll records to ensure staff is paid correctly.
• Cleans and inspects guest rooms to standards.
• Responds to guest requests and complaints as required.
• Monitors product inventory and orders supplies as necessary.
• Interviews and selects staff.
• Follows up on established training steps.
• Handles guest comments and complaints and ensures guest satisfaction.
• Communicates with guests and solicits feedback.
• Ensures housekeeping Front Office operations align with Omni Hotels standards.
• Meets weekly with the Division head and monthly with the Director of Human Resources; bi-monthly with corporate mentor.

Education

Associate degree or higher in Hospitality Management

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands‑on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Responsibilities

• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor’s product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

Qualifications

• An Associate’s degree or higher is required, preferably in Hospitality Management.
• Previous Housekeeping or Rooms Division experience is preferred.
• Must be willing to work 50 hours per week with a flexible schedule
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role
• Previous experience in a hotel or a related field preferred
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
• Projects enthusiasm, professionalism and a positive attitude at all times
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.