Rooms Leader in Development: 12-Month Manager Track

Omni Hotels & Resorts; Florida; On-site; USD 42,000 - 60,000; Full time

Job summary

Omni Amelia Island Resort & Spa offers a 12-month Rooms Leader-in-Development (LID) program designed to grow graduates into hotel management. The role involves full-time shifts, weekly leadership meetings, and monthly reviews with HR leadership on a property noted for exceptional service.

Ideal candidates hold an Associate degree in Hospitality Management, with prior housekeeping or Rooms Division exposure and a strong customer-service mindset.

Qualifications

• Associate degree or higher in Hospitality Management preferred.
• Strong interpersonal and customer-service orientation.
• Outstanding written and verbal communication skills.
• Pays precise attention to detail, order and cleanliness.
• Able to adapt in a fast-paced, dynamic environment.

Responsibilities

• Oversees the performance of staff and takes corrective actions when necessary.
• Schedules staff to ensure coverage across shifts.
• Maintains payroll records to ensure staff is paid correctly.
• Cleans and inspects guest rooms to standards.
• Responds to guest requests and complaints as required.
• Monitors product inventory and orders supplies as necessary.
• Interviews and selects staff.
• Follows up on established training steps.
• Handles guest comments and complaints and ensures guest satisfaction.
• Communicates with guests and solicits feedback.
• Ensures housekeeping Front Office operations align with Omni Hotels standards.
• Meets weekly with the Division head and monthly with the Director of Human Resources; bi-monthly with corporate mentor.

Education

Associate degree or higher in Hospitality Management

Job description

Omni Amelia Island Resort & Spa offers a 12-month Rooms Leader-in-Development (LID) program designed to grow graduates into hotel management. The role involves full-time shifts, weekly leadership meetings, and monthly reviews with HR leadership on a property noted for exceptional service.

Ideal candidates hold an Associate degree in Hospitality Management, with prior housekeeping or Rooms Division exposure and a strong customer-service mindset.