Rooms Leader in Development (LID) | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 48,000 - 60,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a Rooms Leader-in-Development (LID) graduate to become a future manager. The 12‑month program runs 40 hours per week in the department plus 10 hours of Learning Commitments on the property.

You will supervise staff, schedule shifts, maintain payroll records, clean and inspect guest rooms, respond to guest requests, monitor inventory, interview candidates, and track training steps to ensure excellence in service and operations.

Qualifications

• Associate degree or higher in Hospitality Management is preferred.
• Strong interpersonal and customer service orientation required.
• Outstanding written and verbal communication skills.

Responsibilities

• Oversees the performance of staff and takes corrective actions when necessary.
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor's product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps
• Handle guest comments and complaints and ensure guest satisfaction
• Communicate with guests and receive feedback
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Meetings with Division head and HR director regularly

Skills

Interpersonal skills

Customer service

Communication skills

Attention to detail

Education

Associate degree or higher in Hospitality Management

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands‑on training, growth opportunities, and the pride of working for a company known for exceptional service.

If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Responsibilities

• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor's product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

Qualifications

• An Associate's degree or higher is required, preferably in Hospitality Management.
• Previous Housekeeping or Rooms Division experience is preferred.
• Must be willing to work 50 hours per week with a flexible schedule
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role
• Previous experience in a hotel or a related field preferred
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
• Projects enthusiasm, professionalism and a positive attitude at all times
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.