Rooms Inventory & Front Desk Liaison

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

EAP – Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vacu

ations through ClubGo Program

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations Incorporated in Orlando is seeking an Inventory Coordinator responsible for coordinating unit inventory and acting as the main contact for Front Desk on inventory questions. The role operates on 2nd shift, 3:30pm to midnight, supporting resort operations and guest service.

The position requires collaboration across departments, strong organizational skills, and a focus on accuracy and customer care to maintain optimal inventory for sale.

Qualifications

• Ability to support and direct Front Desk specialists to achieve departmental objectives.
• Prioritize tasks and workloads effectively.
• Build rapport and trust quickly with colleagues.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Extremely accurate with strong customer service; able to handle owner/guest situations.

Responsibilities

• Coordinate room status and inventory control issues with Housekeeping, Engineering, Inventory Management, Resort Services and others.
• Assist Front Desk and Resort Service teams with complex room moves and inventory issues.
• Monitor and update Out of Order/Out of Service unit status to ensure available inventory for sale.
• Monitor occupancy and forecast deviations; inform Management of needed staffing changes.
• Process express checkouts to enable higher level of customer service by Front Desk management.
• Handle troublesome registration and checkout transactions to free up clerks for higher volume standard transactions.

Skills

Customer service

Prioritization

Interpersonal skills

Trust building

Attention to detail

Education

High school diploma or GED

Front office experience in resort/hotel

Strong computer knowledge & ability to create spreadsheets

Timeshare Ware property management system knowledge

Tools

Timeshare Ware

Job description

Holiday Inn Club Vacations Incorporated in Orlando is seeking an Inventory Coordinator responsible for coordinating unit inventory and acting as the main contact for Front Desk on inventory questions. The role operates on 2nd shift, 3:30pm to midnight, supporting resort operations and guest service.

The position requires collaboration across departments, strong organizational skills, and a focus on accuracy and customer care to maintain optimal inventory for sale.