Evening Rooms Inventory Coordinator | Resort Operations

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Matching 401K

EAP – Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vaca

Travel Benefits, Discounts & FREE Vaca

Tuition Reimbursement & Continuing Ed

Descripción de la vacante

Holiday Inn Club Vacations Incorporated seeks an Inventory Coordinator to manage room status and inventory between Resorts Operations and Inventory Management. The role serves as the main contact for Front Desk Agents on inventory questions and supports complex room moves on the 2nd shift (3:30pm–midnight).

Responsibilities include monitoring OOO/OOS units, forecasting occupancy changes, and expediting express checkouts to improve guest service.

Formación

• The ability to support and direct Front Desk specialists to achieve or exceed departmental objectives.
• Able to prioritize tasks and workloads in order of importance.
• An ability to build rapport and trust quickly with colleagues.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.

Responsabilidades

• Coordinate room status and inventory control issues with the Housekeeping, Engineering, Inventory Management, Resort Services and other departments, as necessary.
• Assist Front Desk, Resort Service team members with complex room moves and/or other inventory management issues.
• Monitor and update the status of all Out of Order and Out of Service units to insure optimum inventory available for sale.
• Monitor occupancy, arrival and departure levels for changes from forecast and inform Management of potential staffing changes needed.
• Process all express checkouts in order to allow the front desk management staff to work with desk clerks, as necessary, to expedite a higher level of customer service.
• Handle all troublesome registration and checkout transactions to allow the desk clerks to focus on processing standard transactions in greater volume.

Conocimientos

Front Desk coordination

Inventory control

Customer service

Time management

Educación

High school diploma or GED

Herramientas

Timeshare Ware PMS

Descripción del empleo

Holiday Inn Club Vacations Incorporated seeks an Inventory Coordinator to manage room status and inventory between Resorts Operations and Inventory Management. The role serves as the main contact for Front Desk Agents on inventory questions and supports complex room moves on the 2nd shift (3:30pm–midnight).

Responsibilities include monitoring OOO/OOS units, forecasting occupancy changes, and expediting express checkouts to improve guest service.