Rooms Control Clerk - Resort Services (2nd Shift)

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

EAP – Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vacu

ations through ClubGo Program

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations Incorporated in Orlando is seeking an Inventory Coordinator responsible for coordinating unit inventory and acting as the main contact for Front Desk on inventory questions. The role operates on 2nd shift, 3:30pm to midnight, supporting resort operations and guest service.

The position requires collaboration across departments, strong organizational skills, and a focus on accuracy and customer care to maintain optimal inventory for sale.

Qualifications

• Ability to support and direct Front Desk specialists to achieve departmental objectives.
• Prioritize tasks and workloads effectively.
• Build rapport and trust quickly with colleagues.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Extremely accurate with strong customer service; able to handle owner/guest situations.

Responsibilities

• Coordinate room status and inventory control issues with Housekeeping, Engineering, Inventory Management, Resort Services and others.
• Assist Front Desk and Resort Service teams with complex room moves and inventory issues.
• Monitor and update Out of Order/Out of Service unit status to ensure available inventory for sale.
• Monitor occupancy and forecast deviations; inform Management of needed staffing changes.
• Process express checkouts to enable higher level of customer service by Front Desk management.
• Handle troublesome registration and checkout transactions to free up clerks for higher volume standard transactions.

Skills

Customer service

Prioritization

Interpersonal skills

Trust building

Attention to detail

Education

High school diploma or GED

Front office experience in resort/hotel

Strong computer knowledge & ability to create spreadsheets

Timeshare Ware property management system knowledge

Tools

Timeshare Ware

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for be the coordination of unit inventory activity between the Resorts Operations Division and the Inventory Management team as well as serve as the main point of contact for Front Desk Agents in relations to inventory questions.

Shift - 2nd shift from 3:30pm to midnight

COMPANY BENEFITS:

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL FUNCTIONS AND TASKS:

• Coordinate room status and inventory control issues with the Housekeeping, Engineering, Inventory Management, Resort Services and other departments, as necessary.
• Assist Front Desk, Resort Service team members with complex room moves and/or other inventory management issues.
• Monitor and update the status of all Out of Order and Out of Service units to insure optimum inventory available for sale.
• Monitor occupancy, arrival and departure levels for changes from forecast and inform Management of potential staffing changes needed.
• Process all express checkouts in order to allow the front desk management staff to work with desk clerks, as necessary, to expedite a higher level of customer service.
• Handle all troublesome registration and checkout transactions to allow the desk clerks to focus on processing standard transactions in greater volume.

QUALIFICATIONS:

• The ability to support and direct Front Desk specialists to achieve or exceed departmental objectives in the most efficient and effective manner.
• Able to prioritize tasks and workloads in order of importance.
• An ability to build rapport and trust quickly with colleagues.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• This job requires extreme accuracy and good customer service skills; some judgment is needed in handling owner and guest situations.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED.
• Previous experience in a Resort or Hotel Front of the House Role.
• Strong computer knowledge and ability to create spreadsheets for business use.
• Knowledge of Timeshare Ware property management system required.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.