Guest Experience Host — Warm Welcomes, Seating & Farewell

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Growth opportunities

Medical benefits

EAP

Paid time off

Travel discounts

Tuition reimbursement

Continuing education

Culture

Job summary

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking a Host to warmly welcome guests, seat guests and assist servers as needed. You will help manage waitlists, communicate with management about guest flow, and ensure a smooth dining experience.

This role requires a high school diploma or GED, superior guest relations, clear English, and the ability to multi-task in a fast-paced environment. We offer benefits, PTO and development opportunities as part of our people-centric culture.

Qualifications

• Must have superior guest relations skills and the ability to answer guest inquiries about the Resort.
• Must have proper phone etiquette to take to-go orders.
• Must be able to stand and walk for long periods of time.
• Must have demonstrated exceptional verbal and written communication skills.
• Must be able to clearly speak, write and understand the English language.

Responsibilities

• Warmly welcome guests, seat guests and bid a fond farewell and invite for a return visit.
• Uses organization skills to run a waitlist, gauge the kitchen, servers and overall dining room performance; determines where guests will be seated.
• Ensures that large group's requirements are met, including services needed for small children, as well as for individuals with disabilities or food allergies.
• Inspects and maintains the arrival area, doors, windows as well as menu covers and inserts.
• Multi-tasking in a high volume and high demand work environment and Understands the dining room and menu offerings.

Skills

Guest relations

Phone etiquette

Verbal communication

Written communication

Multitasking

English language

Education

High School Diploma

Job description

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking a Host to warmly welcome guests, seat guests and assist servers as needed. You will help manage waitlists, communicate with management about guest flow, and ensure a smooth dining experience.

This role requires a high school diploma or GED, superior guest relations, clear English, and the ability to multi-task in a fast-paced environment. We offer benefits, PTO and development opportunities as part of our people-centric culture.