Rooms & Guest Services Operations Lead

Peregrine Hospitality; Atlanta (GA); On-site; USD 57,000 - 69,000; Full time

Job summary

Peregrine Hospitality is seeking an Operations Manager for our SpringHill Suites Atlanta location. The role oversees the rooms division, including Front Office and Housekeeping, and focuses on guest satisfaction, staff leadership, and financial performance.

The position is full-time and on-site at the Atlanta property. You will work with department managers to meet guest expectations, drive revenue, and maintain adherence to brand standards and safety protocols.

Qualifications

• Provide exceptional guest service and maintain high professional standards.
• Demonstrate strong communication and organizational skills.
• Lead and develop hotel staff to achieve department goals.
• Proactively manage time, priorities and problem solving within the rooms division.
• Support department managers to optimize revenue and guest satisfaction.

Responsibilities

• Manage day-to-day operations within the rooms division (Front Office and Housekeeping).
• Collaborate with department managers to meet guest expectations and maximize revenues.
• Hold pre-shift meetings and communicate service opportunities.
• Coordinate training modules and update content as needed.
• Control labor, productivity, and departmental expenses within budget.
• Oversee payroll processing and timekeeping requirements.
• Ensure compliance with policies, standards, and safety procedures.
• Perform additional duties as assigned by management.

Skills

Guest service

Communication

Leadership

Time management

Staff training

Tools

Microsoft Office

Job description

Peregrine Hospitality is seeking an Operations Manager for our SpringHill Suites Atlanta location. The role oversees the rooms division, including Front Office and Housekeeping, and focuses on guest satisfaction, staff leadership, and financial performance.

The position is full-time and on-site at the Atlanta property. You will work with department managers to meet guest expectations, drive revenue, and maintain adherence to brand standards and safety protocols.