Rooms Operations & Guest Experience Leader

Springhill Suites Atlanta Downtown; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Springhill Suites Atlanta Downtown is seeking an Operations Manager to oversee all operations in the rooms area, including Front Office and Housekeeping, to ensure exceptional guest service and optimal financial performance. You will lead a team, collaborate with department managers, and drive improvements in service delivery and safety.

The role requires coordinating training, managing labor and expenses, handling payroll, and ensuring compliance with brand standards and policies while

Qualifications

• Experience in hotel operations is preferred.
• Proven ability to lead diverse teams and manage guest service delivery.
• Strong knowledge of brand standards and operating procedures.

Responsibilities

• Manage day-to-day operations within the rooms division (Front Office and Housekeeping).
• Work with department managers to meet guest expectations and maximize revenues.
• Hold pre-shift meetings and communicate guest service opportunities to staff.
• Coordinate departmental training and continuously update content to reflect changes.
• Control labor and productivity, monitor payroll and supply expenses against budget.
• Supervise staff and handle associate matters, including timecards and payroll.

Skills

Leadership

Communication

Microsoft Office

Staff Training

Budget Management

Problem Solving

Operational Excellence

Job description

Springhill Suites Atlanta Downtown is seeking an Operations Manager to oversee all operations in the rooms area, including Front Office and Housekeeping, to ensure exceptional guest service and optimal financial performance. You will lead a team, collaborate with department managers, and drive improvements in service delivery and safety.

The role requires coordinating training, managing labor and expenses, handling payroll, and ensuring compliance with brand standards and policies while