Guest Service Manager

Dimensionhospitality; Princeton (NJ); On-site; USD 65,000 - 75,000; Full time

Job summary

Dimension Hospitality in Princeton, NJ is seeking a Guest Service Manager to lead daily front desk operations and deliver exceptional guest experiences. You will coach the team, oversee check-ins/check-outs, reservations, and guest accounts, and address guest concerns with professionalism to uphold the brand’s hospitality standards.

You will work with housekeeping, engineering, and leadership to optimize service and performance.

Qualifications

• Previous front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Professional, reliable, and able to lead by example.
• Organized and comfortable managing multiple priorities.
• Confident working with hotel systems and guest service processes.
• Passionate about hospitality and creating memorable experiences.

Responsibilities

• Manage daily front desk operations and team performance.
• Train, coach, and support guest service representatives and supervisors.
• Oversee check ins, check outs, reservations, and guest account handling.
• Resolve guest concerns quickly and professionally.
• Ensure front desk procedures and brand standards are followed.
• Communicate effectively with housekeeping, engineering, and leadership.
• Monitor staffing needs, scheduling, and daily workflow.
• Maintain accurate logs, reports, and financial documentation.

Skills

Front desk leadership

Guest service excellence

Team coaching

Communication skills

Problem solving

Job description

You are confident, service driven, and skilled at leading front desk operations. You understand how to create exceptional guest experiences while supporting and motivating your team. If you thrive in a fast paced hospitality environment and enjoy solving problems with professionalism, keep reading.

The Role

As the Guest Service Manager, you oversee daily front desk operations, coach team members, and ensure all guest interactions are welcoming, efficient, and solution oriented. You help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality.

What You Will Be Doing

• Manage daily front desk operations and team performance
• Train, coach, and support guest service representatives and supervisors
• Oversee check ins, check outs, reservations, and guest account handling
• Resolve guest concerns quickly and professionally
• Ensure front desk procedures and brand standards are followed
• Communicate effectively with housekeeping, engineering, and leadership
• Monitor staffing needs, scheduling, and daily workflow
• Maintain accurate logs, reports, and financial documentation

Why You Will Love It Here

• Leadership role with daily guest impact
• Supportive team and opportunities for career growth
• A dynamic environment where no two days are the same

Ready to Join the Team

If you are ready to lead front desk operations and deliver exceptional guest service, we would love to meet you.

Qualifications

What Makes You You

• Previous front desk or hotel operations leadership experience required
• Strong communication, service, and problem solving skills
• Professional, reliable, and able to lead by example
• Organized and comfortable managing multiple priorities
• Confident working with hotel systems and guest service processes
• Passionate about hospitality and creating memorable experiences

Flexible to work any days of the week, including holidays and weekends

Source: Dimension Hospitality