Guest Service Manager

Margaritaville Island Hotel; Pigeon Forge (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Prismhr Hire is seeking a Guest Services Manager in Pigeon Forge, TN to lead the front office team and ensure an exceptional guest experience. You will coordinate with housekeeping and sales, oversee concierges, receptionists, and valet staff, and manage loyalty and promotions programs to enhance guest satisfaction.

The role requires strong knowledge of hotel policies, excellent customer service and leadership abilities, and proficiency with hotel computer systems.

Qualifications

• Extensive knowledge of hotel policies and procedures
• Attention to detail
• Customer service and leadership skills
• Computer proficiency

Responsibilities

• Oversee day-to-day operations in the hotel
• Schedule and oversee front office staff, including receptionists, concierges, and valets
• Evaluate staff performance as they interact with guests
• Resolve customer complaints
• Coordinate with our housekeeping and sales managers
• Assist with guest services tasks as needed

Skills

Hotel policies

Attention to detail

Customer service

Leadership

Computer skills

Job description

Guest Services Manager Job Summary

We are currently seeking a Guest Services Manager to help us maintain a high standard of guest satisfaction. In this role, you will oversee our front office staff, primarily focusing on our concierges, receptionists, and Valet parking. You will also coordinate with our housekeeping, and sales managers to ensure that every guest has an exceptional experience throughout their stay. This person will oversee a number of brand programs including loyalty and promotions.

Guest Services Manager Duties and Responsibilities

• Oversee day-to-day operations in the hotel
• Schedule and oversee front office staff, including receptionists, concierges, and valets
• Evaluate staff performance as they interact with guests
• Resolve customer complaints
• Coordinate with our housekeeping and sales managers
• Assist with guest services tasks as needed

Guest Services Manager Requirements and Qualifications

• Extensive knowledge of hotel policies and procedures
• Attention to detail
• Customer service and leadership skills
• Computer proficiency