Conference Services Manager

Omni Hotels & Resorts; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Omni Berkshire Place in New York City seeks a seasoned catering sales and conference services professional to drive group business and coordinate event details with hotel departments.

You will prepare resumes for groups, uphold SOPs, and ensure seamless site inspections, client visits, and post-event follow-ups while delivering exceptional service in a luxury hotel setting.

Flexibility to work weekends/holidays and a polished presence are required to excel in this 24-hour operation.

Qualifications

• Minimum 3–5 years' experience in catering sales or conference services, preferably in a luxury hotel.
• Excellent communication skills (verbal, written, non-verbal).
• Professional appearance and presentation.

Responsibilities

• Prepare resumes for groups ten days prior to arrival and review details in weekly staff meetings.
• Adhere to Catering and Conference Services SOPs and hotel standards.
• Coordinate all aspects of conferences, including food and beverage, AV, room setup, and attendee logistics.
• Assist with hotel marketing efforts and creating event flyers.
• Ensure client accounts are serviced in accordance with hotel standards and maintain client relations.

Skills

Excellent communication

Flexible hours

Education

3-5 years catering sales / conference services experience

Tools

Microsoft Word

Delphi

Excel

Outlook

Job description

Omni Berkshire Place

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary decor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

Overview

To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a conference/meeting resume.

Responsibilities

• Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
• Adhere to the Catering and Conference Services Department's standard operating procedures.
• Help reestablish and maintain hotel's marketplace position at the city's most elite venue within social and corporate communities.
• Follow the specific standard operation procedures for all staff to handle all steps promptly and thoroughly in the event planning process adhering to the standards of hotel protocol.
• Ensure all event space site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with Food & Beverage managers for all related banquet functions and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Assist Group Sales Managers and accounting with group billing, in coordination with Sales Coordinator.
• Participate in all regular and operational meetings as required.
• Coordinate all aspects of conferences as assigned by the Director of Sales & Marketing to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, decor (to include floral) requirements.
• Assist with hotel marketing efforts, including but not limited to, social channels, and event flyer creation.
• Assist with selling practices and strategies for Private Dining Room in Berk's Bar.
• Prepare meetings materials for Events Meeting, weekly review of upcoming PDR and client events

Qualifications

• Flexible work hours to include weekend and holidays to meet the demands of a 24-hour operation
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Must have a minimum of 3-5 years' experience in catering sales, or conference services, preferably as a manager in a luxury hotel property
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.