Director of Rooms

Hilton Scottsdale Resort & Villas; Scottsdale (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Hilton Scottsdale Resort & Villas is seeking a Director of Rooms to provide strategic leadership for Front Office, Housekeeping, and Guest Services, delivering exceptional guest experiences while maximizing financial performance.

You will develop and coach department leaders, recruit top talent, analyze performance, and ensure brand standards and safety compliance across all rooms divisions. Strong leadership and collaboration are essential.

Qualifications

• 5–7 years of progressive hotel leadership experience.
• Experience leading Front Office and Housekeeping operations.
• Proven success managing budgets and labor costs.
• Strong knowledge of hotel operations and brand standards.

Responsibilities

• Lead all Rooms Division operations, including Front Office, Housekeeping, and Guest Services.
• Deliver exceptional guest experiences and drive service quality.
• Develop and coach department leaders and recruit top talent.
• Analyze performance and implement improvements across rooms operations.
• Manage departmental budgets and labor to maximize efficiency.
• Ensure brand standards and safety compliance across all rooms divisions.
• Partner across departments to optimize operations and guest satisfaction.
• Foster a culture of accountability and teamwork; perform other duties as assigned.

Skills

Leadership

Coaching

Guest focus

Communication

Financial acumen

Budgeting

Brand standards

Hotel systems

MS Office

Education

Bachelor's degree in Hospitality, Business, or related field

Equivalent experience considered

Hospitality certifications (a plus)

Tools

PMS (Opera or similar)

Hotel systems knowledge

Job description

Division Hilton Scottsdale Resort and Villas

Description

The Director of Rooms will provide strategic leadership for all Rooms Division operations, including Front Office, Housekeeping, and Guest Services. This role is responsible for delivering exceptional guest experiences, driving operational excellence, maximizing financial performance, and developing high-performing teams while ensuring brand standards are consistently achieved.

How You’ll Shape The Experience & Future

• Lead all Rooms Division operations.


• Deliver exceptional guest experiences.


• Develop and coach department leaders.


• Drive guest satisfaction and service quality.


• Manage departmental budgets and labor.


• Ensure brand and safety compliance.


• Partner across departments to optimize operations.


• Analyze performance and implement improvements.


• Recruit, develop, and retain top talent.


• Foster a culture of accountability and teamwork.


• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and coaching skills.


• Guest-focused, service-driven mindset.


• Excellent communication and collaboration.


• Operational and financial acumen.


• Effective decision-making and problem-solving.


• Highly organized with attention to detail.


• Results-oriented and adaptable.


• Proficient in hotel systems and Microsoft Office.

Professional Experience

• 5–7 years of progressive hotel leadership experience.


• Experience leading Front Office and Housekeeping operations.


• Proven success managing budgets and labor costs.


• Strong knowledge of hotel operations and brand standards.


• Experience with hotel property management systems preferred.

ACADEMIC BACKGROUND

• Bachelor's degree in Hospitality, Business, or related field preferred.


• Equivalent experience will be considered.


• Hospitality certifications are a plus.

Benefits

• Medical, dental, and vision (HSA available)


• Company-paid disability & life insurance


• Employee Assistance Program


• Supplemental benefits


• 401(k) with match


• Employee discounts


• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment

EOE Statement

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.