Rooms Division Leader: Elevate Guest Experience & Ops

Maine Course Hospitality Group; Portland (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

Maine Course Hospitality Group is seeking a Rooms Division Manager for the Courtyard by Marriott Downtown Portland Waterfront. This leadership role oversees Front Desk, Housekeeping, Maintenance, and Transportation to ensure exceptional guest experiences and smooth operations.

The ideal candidate has 3-5 years in hotel management, proven leadership, and strong revenue management knowledge. You will drive service excellence, staff development, and cross-department collaboration.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Minimum 3-5 years of hotel management experience, preferably within a high demand environment.
• Proven leadership skills with the ability to motivate, develop, and support diverse teams.
• Strong understanding of revenue management principles.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Commitment to delivering exceptional guest service and maintaining operational excellence.
• Strong interpersonal skills in person, written, and over the phone.

Responsibilities

• Oversee and manage all daily hotel operations across Front Desk, Housekeeping, Maintenance, and Transportation.
• Lead with a hands-on, visible management style that reinforces service excellence and operational consistency.
• Recruit, train, coach, and develop associates to build a high-performing, service-oriented team.
• Maintain strong communication between departments to ensure seamless operations and guest satisfaction.
• Monitor guest feedback, resolve concerns promptly, and implement improvements to enhance loyalty and experience.
• Maintain high standards of cleanliness, safety, and brand compliance throughout the property.
• Drive revenue performance with a strong understanding of extended-stay revenue management strategies.
• Assist with budgeting, financial reporting, labor controls, and cost-effective operational management.
• Troubleshoot and resolve operational issues quickly and effectively.
• Maintain knowledge of local events, market trends, and hotel offerings to support guest engagement and sales efforts.
• Collaborate with the Sales and Revenue Management teams to ensure groups, corporate guests, and events are executed as contracted.
• Complete administrative reports and documentation as required.
• Manage budgets, financial reporting, labor controls, and cost-effective operations.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational abilities

Revenue management

Job description

Maine Course Hospitality Group is seeking a Rooms Division Manager for the Courtyard by Marriott Downtown Portland Waterfront. This leadership role oversees Front Desk, Housekeeping, Maintenance, and Transportation to ensure exceptional guest experiences and smooth operations.

The ideal candidate has 3-5 years in hotel management, proven leadership, and strong revenue management knowledge. You will drive service excellence, staff development, and cross-department collaboration.