Rooms Division Manager

Maine Course Hospitality Group; Portland (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

Maine Course Hospitality Group is seeking a Rooms Division Manager for the Courtyard by Marriott Downtown Portland Waterfront. This leadership role oversees Front Desk, Housekeeping, Maintenance, and Transportation to ensure exceptional guest experiences and smooth operations.

The ideal candidate has 3-5 years in hotel management, proven leadership, and strong revenue management knowledge. You will drive service excellence, staff development, and cross-department collaboration.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Minimum 3-5 years of hotel management experience, preferably within a high demand environment.
• Proven leadership skills with the ability to motivate, develop, and support diverse teams.
• Strong understanding of revenue management principles.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Commitment to delivering exceptional guest service and maintaining operational excellence.
• Strong interpersonal skills in person, written, and over the phone.

Responsibilities

• Oversee and manage all daily hotel operations across Front Desk, Housekeeping, Maintenance, and Transportation.
• Lead with a hands-on, visible management style that reinforces service excellence and operational consistency.
• Recruit, train, coach, and develop associates to build a high-performing, service-oriented team.
• Maintain strong communication between departments to ensure seamless operations and guest satisfaction.
• Monitor guest feedback, resolve concerns promptly, and implement improvements to enhance loyalty and experience.
• Maintain high standards of cleanliness, safety, and brand compliance throughout the property.
• Drive revenue performance with a strong understanding of extended-stay revenue management strategies.
• Assist with budgeting, financial reporting, labor controls, and cost-effective operational management.
• Troubleshoot and resolve operational issues quickly and effectively.
• Maintain knowledge of local events, market trends, and hotel offerings to support guest engagement and sales efforts.
• Collaborate with the Sales and Revenue Management teams to ensure groups, corporate guests, and events are executed as contracted.
• Complete administrative reports and documentation as required.
• Manage budgets, financial reporting, labor controls, and cost-effective operations.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational abilities

Revenue management

Job description

ROOMS DIVISION MANAGER

COURTYARD BY MARRIOTT DOWNTOWN PORTLAND WATERFRONT

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.

We are excited to support the continued growth of our downtown Portland hotel with a leadership role that will have immediate impact. Our centrally located destination-oriented hotel is seeking an experienced and motivated Rooms Division Manager to lead all aspects of hotel operations. This is a key opportunity for a hands‑on, collaborative leader who thrives in a fast‑paced environment and is passionate about guest satisfaction, team development, and operational excellence. The ideal candidate will quickly elevate guest satisfaction, strengthen team morale, and ensure smooth, efficient operations across the property.

Overall Summary of Position

The Rooms Division Manager oversees daily operations across all hotel departments—including Front Desk, Housekeeping, Maintenance, and Transportation—ensuring a consistently high level of service, efficiency, and associate engagement. This leader serves as the primary role model for the team, setting the tone for professionalism, accountability, and hospitality.

Responsibilities

• Oversee and manage all daily hotel operations across Front Desk, Housekeeping, Maintenance, and Transportation.
• Lead with a hands‑on, visible management style that reinforces service excellence and operational consistency.
• Recruit, train, coach, and develop associates to build a high‑performing, service‑oriented team.
• Maintain strong communication between departments to ensure seamless operations and guest satisfaction.
• Monitor guest feedback, resolve concerns promptly, and implement improvements to enhance loyalty and experience.
• Maintain high standards of cleanliness, safety, and brand compliance throughout the property.
• Drive revenue performance with a strong understanding of extended‑stay revenue management strategies.
• Assist with budgeting, financial reporting, labor controls, and cost‑effective operational management.
• Troubleshoot and resolve operational issues quickly and effectively.
• Maintain knowledge of local events, market trends, and hotel offerings to support guest engagement and sales efforts.
• Collaborate with the Sales and Revenue Management teams to ensure groups, corporate guests, and events are executed as contracted.
• Complete administrative reports and documentation as required.
• Manage budgets, financial reporting, labor controls, and cost‑effective operations.

Position Requirements

• Strong customer service skills with a focus on guest satisfaction
• Minimum 3-5 years of hotel management experience, preferably within a high demand environment.
• Proven leadership skills with the ability to motivate, develop, and support diverse teams.
• Strong understanding of revenue management principles.
• Excellent communication, problem‑solving, and organizational abilities.
• Ability to thrive in a fast‑paced environment with shifting priorities.
• Commitment to delivering exceptional guest service and maintaining operational excellence.
• Strong interpersonal skills in person, written, and over the phone
• Excellent problem solving and conflict resolution skills
• Ability to manage and motivate staff members
• Ability to stand and walk for extended periods of time
• Schedule flexibility - ability to fill in shifts 24 hours a day
• This role provides PM shift coverage and serves as the evening MOD on weekends, nights, and holidays.
• Days off for this management position are assigned between Monday and Thursday to ensure consistent operational coverage.
• Knowledge and experience in a busy destination hotel with all segments of business.

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.