Rooms Controller: Occupancy & Guest Experience

The Crescent Hotels Group; Short Hills (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Discounts at Crescent properties

Hotel room discounts

Free meals

Job summary

Crescent Hotels & Resorts in Short Hills, NJ is seeking a Rooms Controller to optimize room inventory and maximize occupancy while ensuring guest satisfaction. You will serve as the hub between Front Desk, Housekeeping, Reservations, and Revenue to coordinate assignments, upgrades, and special requests.

Ideal candidates have 1–2 years of hotel front office or reservations experience, a high school diploma, and knowledge of property management systems such as OnQ, PEP, or PMS.

Qualifications

• High school diploma or equivalent; hospitality or business-related degree is a plus.
• Previous hotel front office or reservations experience required (1-2 years).
• Knowledge of property management systems (e.g., OnQ, PEP, PMS) preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to work under pressure and in a fast-paced environment.
• Detail-oriented with a focus on guest service excellence.
• Flexible schedule, including weekends, holidays, and shifts as needed.

Responsibilities

• Oversee daily room allocations and assignments based on arrival/departure reports, guest preferences, and room availability.
• Coordinate closely with Housekeeping to ensure clean rooms are prioritized and ready for guest check-ins.
• Manage and optimize room inventory, including out-of-order rooms and upgrades, to maximize occupancy and revenue.
• Ensure all VIP, loyalty program, and special guest requests are met and rooms are pre-blocked as appropriate.
• Communicate effectively with the Reservations and Sales teams regarding group room blocks and special allocations.
• Assist the Front Desk in resolving room-related issues or last-minute changes with minimal impact to the guest experience.
• Monitor same-day arrivals and forecasted occupancy to make strategic room allocation decisions.
• Ensure compliance with hotel policies and procedures, including safety and guest privacy protocols.
• Prepare and distribute reports related to room status, inventory, and occupancy forecasts.
• Participate in daily departmental briefings and maintain up-to-date knowledge of hotel events and promotions.

Skills

Communication skills

Organizational skills

Problem-solving

Attention to detail

Ability to work under pressure

Education

High school diploma or equivalent

Hospitality or business-related degree is a plus

Tools

Property management systems (OnQ, PEP, PMS)

Job description

Crescent Hotels & Resorts in Short Hills, NJ is seeking a Rooms Controller to optimize room inventory and maximize occupancy while ensuring guest satisfaction. You will serve as the hub between Front Desk, Housekeeping, Reservations, and Revenue to coordinate assignments, upgrades, and special requests.

Ideal candidates have 1–2 years of hotel front office or reservations experience, a high school diploma, and knowledge of property management systems such as OnQ, PEP, or PMS.