Rooms Controller - Hotel Operations

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Annual discretionary bonus

Training and leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Job summary

Hard Rock Hotel & Casino Atlantic City is hiring for a Front Desk- Room Rate & Rack Specialist. You will ensure accurate room ratings, maintain the rack, and support guest services across communications with multiple departments.

The role requires coordinating with housekeeping, VIP, accounting and in-room dining, plus handling check-out procedures and guest requests with a focus on accuracy and efficiency.

Responsibilities

• Check out vacant and clean rooms and adjust rack status accordingly.
• Communicate with management via email or in-person.
• Coordinate with housekeeping, VIP, accounting and in-room dining by phone/email.
• Run reports, verify room rates and email results to departments.
• Answer incoming calls and Zingle texts for guest requests.
• Assist guests with video check-out and on-demand video purchases via Sonifi.
• Provide bell assistance at departure and verify rates; assist with check-ins when needed.
• Follow protocols, wipe high-touch surfaces and clean room keys for reuse.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Front Desk Manager/Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.

Essential Job Functions

• Checking out any vacant and clean (due out) rooms and changing the statuses of rooms in the rack.
• Communicating and working with management via email or side-by-side interactions.
• Communicating via phone or email with housekeeping, VIP, accounting, and in-room dining.
• Running various reports as assigned, including, but not limited to, verifying correct room rates, and emailing them to various departments.
• Answering and responding to incoming phone calls and Zingle texts to guest requests.
• Responding to guests checking out via video check-out, or on-demand video purchases via Sonifi.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned, including, but not limited to, assisting with check-ins based on business demands and/or hotel occupancy.
• Adhere to all protocols and guidelines as they relate to the property, including wiping down all high-touch surfaces and cleaning room keys for reuse.

Benefits Include

Medical, Dental, Vision Prescription, Life, Accident, Pet Legal

• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate: $19.00