Rooms Controller - Hotel Operations

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental/vision coverage

Life insurance

401K with match

Paid time off

Free meals

Free parking

Job summary

Seminole Hard Rock Hotel & Casino Atlantic City is seeking a Front Desk Associate responsible for accurately rating rooms and keeping the room rack updated to reflect current occupancy and pricing. Under the direction of the Front Desk Manager, you will help ensure smooth check-outs and guest satisfaction.

You will communicate with housekeeping, VIP services, accounting, and in-room dining, run routine rate verification reports, answer guest inquiries by phone or email, and support check-ins as

Responsibilities

• Check out vacant rooms and adjust room rack statuses.
• Communicate with management via email or side-by-side interactions.
• Coordinate with housekeeping, VIP, accounting, and in-room dining.
• Run reports to verify room rates and email them to departments.
• Answer calls and respond to guest requests via phone, email, or video checkout.
• Assist with check-ins as needed and ensure high-touch surfaces and keys are cleaned.

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Front Desk Manager/Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.

Essential job functions

• Checking out any vacant and clean (due out) rooms and changing the statuses of rooms in the rack.
• Communicating and working with management via email or side-by-side interactions.
• Communicating via phone or email with housekeeping, VIP, accounting, and in-room dining.
• Running various reports as assigned, including, but not limited to, verifying correct room rates, and emailing them to various departments.
• Answering and responding to incoming phone calls and Zingle texts to guest requests.
• Responding to guests checking out via video check-out, or on-demand video purchases via Sonifi.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned, including, but not limited to, assisting with check‑ins based on business demands and/or hotel occupancy.
• Adhere to all protocols and guidelines as they relate to the property, including wiping down all high‑touch surfaces and cleaning room keys for reuse.

Benefits include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay rate: $19.00

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!