Spa Attendant - Spa

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K with match

Paid Time Off

Holiday Pay

Free meals

Free uniforms

Free parking

Discounts at Hard Rock properties

Annual bonus program

Training and leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking a Spa Attendant to welcome guests and guide them through the facility, explaining spa offerings. You will keep lounges and locker areas neat, stock amenities, and assist with daily setup and closing procedures.

The role emphasizes delivering Forbes-standard guest service, promoting treatments and maintaining a positive, teamwork-driven environment in a fast-paced spa setting.

Qualifications

• Must have excellent customer service skills.
• Strong communication and listening abilities.
• Friendly, outgoing personality and a team player.
• Ability to work in a fast-paced spa environment.

Responsibilities

• Be on time for your shift.
• Keep spa lockers, robes and slippers stocked for guests.
• Maintain a clean, safe and organized spa environment.
• Promote spa treatments, services, sessions and promotions.
• Provide accurate responses to guest questions and requests.
• Assist in all spa operations as requested by management.

Skills

Customer service

Communication

Team player

Listening skills

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Spa Attendant is responsible for supporting the guest experience from check in to departure by greeting the guest and guiding them through the facility explaining spa facilities and offerings. They are responsible for keeping the lounge areas neat, locker areas and restrooms clean and stocked with all amenities. Tasks include opening set up, daily maintenance of all guest amenities as well as closing procedures. The Spa Attendant will support the guest experience in accordance to Hard Rock and Forbes guest services standards.

ESSENTIAL JOB FUNCTIONS:

• Be on time for your shift.
• Ensure spa lockers, robes and slippers are stocked for guests
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Must be a team player.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service bydiscreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

BENEFITS INCLUDE:

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate: $16.00