Supervisor, Banquets Convention Setup

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401K with match

Paid time off

Holiday pay

Free meals

Discounts at Hard Rock properties

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Banquet Supervisor to oversee banquet staff and coordinate all food and beverage services for events. You will train the team, enforce hotel standards for banquet setups, and manage spaces to ensure successful, enjoyable occasions for guests.

The role requires leadership, strong organization, and experience in a restaurant or banquet setting, with 2–5 years in Food & Beverage as a plus. A medical, dental, vision and 401K-benefit package is offered.

Qualifications

• Ability to deliver a service level of service which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Proven ability to direct, motivate and develop staff.
• Ability to lead and mentor team to meet objectives.
• Adaptable to changing plans to achieve organizational goals.
• High school diploma or GED required.
• Experience in a restaurant or banquet setting.
• 2-5 years of Food & Beverage experience preferred.
• Cash handling knowledge required.

Responsibilities

• Supervise banquet staff, servers, bar porters and bartenders.
• Coordinate all food and beverage services within the banquet department.
• Train team and implement hotel standards for banquet setups and spaces.
• Schedule coverage and plan details for successful functions.
• Oversee inventory, equipment, linens and supplies.
• Ensure rooms, storage and equipment cleanliness and safety.
• Collaborate with Catering/Sales, AV, Kitchen and Chef teams for smooth events.

Skills

Staff leadership

Training

Customer service

Adaptability

Cash handling

Education

High school diploma or GED

Tools

Cash handling systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Job Description

The Banquet Supervisor is primarily responsible for the supervision of the banquet staff, servers, bar porters and bartenders, and coordinates all food and beverage services within the banquet department. You will help train the banquet team and oversee the implementation of hotel standards for banquet set ups, maintenance of banquet spaces, and directing overall operations to maintain and improve the food and beverage functions of banquet events.

• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
• Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
• Supervise the setup of banquet rooms according to BEO’s
• Ensure the cleanliness of rooms, storage facilities and equipment.
• Assist in maintaining proper inventory of tools and products (i.e., beverages, linen, notepads etc.)
• Work with the Catering/Sales team, AV Dept, Kitchen staff and Chef’s to ensure all banquet operations have all required set up and all events run smoothly.
• Supervise banquet service team and hold them accountable.
• Document one-on-one meetings, coaching and training sessions with team members and send documentation to HR in a timely manner.
• Ensure daily recap is completed at the end of your shift daily.
• Ensure banquet charges and covers are correctly entered into the Point-of-Sale system and Delphi.
• Maintain banquet inventory.
• Complete all brand required training.
• Complete sexual harassment and abusing conduct training as assigned.
• Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
• Order supplies, linens, uniforms, and outside purchases.

QUALIFICATIONS

• Ability to deliver a service level of service which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Proven ability to direct, motivate and develop staff.
• Ability to lead and mentor team to meet objectives.
• Adaptable to changing plans to achieve organizational goals.
• High school diploma or GED required.
• Experience in a restaurant or banquet setting.
• 2-5 years of Food & Beverage experience preferred.
• Cash handling knowledge required.

BENEFITS INCLUDE:

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Salary range startins $50,000