Rooms Controller & Front Office Host

Thompson San Antonio Riverwalk; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The Thompson San Antonio-Riverwalk is seeking a detail-oriented Rooms Controller/Front Office Host to join our Front Office team. In this role, you will serve as the central connection point between Front Office, Housekeeping, Engineering and Sales - ensuring accuracy, efficiency, and seamless communication.

You'll support the Front Office team by analyzing reports, optimizing room availability, assigning group blocks, and resolving challenges that impact guest satisfaction.

Qualifications

• 1-2 years of hotel or customer service experience preferred.
• Flexibility to work mornings, evenings, weekends and holidays.
• Strong customer service, communication and problem-solving skills.
• Experience with property management systems and basic office software.
• A passion for hospitality and creating memorable guest experiences.

Responsibilities

• Manage room availability and assign room blocks for groups, VIPs, and guest preferences with accuracy and care.
• Analyze reports to ensure room availability aligns with operational needs.
• Collaborate closely with Housekeeping, Sales, and Engineering to ensure smooth operations.
• Support the Front Office guest registration process, including check ins, check outs, and room changes when needed.
• Perform guest check-in/check-out and handle payments.
• Respond to guest inquiries, requests, and special accommodations.
• Handle reservations, calls, and daily operational reports.
• Assist with night audit tasks and cash handling procedures.
• Follow hotel policies, safety standards, and guest privacy practices.

Skills

Customer service

Communication

Problem-solving

Hospitality

Tools

Property Management System

Office software

Job description

The Thompson San Antonio-Riverwalk is seeking a detail-oriented Rooms Controller/Front Office Host to join our Front Office team. In this role, you will serve as the central connection point between Front Office, Housekeeping, Engineering and Sales - ensuring accuracy, efficiency, and seamless communication.

You'll support the Front Office team by analyzing reports, optimizing room availability, assigning group blocks, and resolving challenges that impact guest satisfaction.