Rooms Controller/Front Office Host

Thompson San Antonio Riverwalk; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The Thompson San Antonio-Riverwalk is seeking a detail-oriented Rooms Controller/Front Office Host to join our Front Office team. In this role, you will serve as the central connection point between Front Office, Housekeeping, Engineering and Sales - ensuring accuracy, efficiency, and seamless communication.

You'll support the Front Office team by analyzing reports, optimizing room availability, assigning group blocks, and resolving challenges that impact guest satisfaction.

Qualifications

• 1-2 years of hotel or customer service experience preferred.
• Flexibility to work mornings, evenings, weekends and holidays.
• Strong customer service, communication and problem-solving skills.
• Experience with property management systems and basic office software.
• A passion for hospitality and creating memorable guest experiences.

Responsibilities

• Manage room availability and assign room blocks for groups, VIPs, and guest preferences with accuracy and care.
• Analyze reports to ensure room availability aligns with operational needs.
• Collaborate closely with Housekeeping, Sales, and Engineering to ensure smooth operations.
• Support the Front Office guest registration process, including check ins, check outs, and room changes when needed.
• Perform guest check-in/check-out and handle payments.
• Respond to guest inquiries, requests, and special accommodations.
• Handle reservations, calls, and daily operational reports.
• Assist with night audit tasks and cash handling procedures.
• Follow hotel policies, safety standards, and guest privacy practices.

Skills

Customer service

Communication

Problem-solving

Hospitality

Tools

Property Management System

Office software

Job description

Why Meyer Jabara Hotels & The Thompson San Antonio-Riverwalk?

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who consistently deliver exceptional results. Our Associates are encouraged to reach their fullest potential by creating a differentiated guest experience while driving outstanding bottom‑line performance. Thompson San Antonio-Riverwalk captures the contemporary spirit of this historic Texas city and offers an evocative experience rooted in the timeless now. Our lifestyle hotel is located at the banks of the San Antonio River, soaring 20 stories above the city's celebrated River Walk. Glittering panoramic views are a hallmark of the 162 guest rooms that feature striking contemporary furnishings, spa-inspired bathrooms and floor to ceiling views of the San Antonio skyline.

Do you have the J Quality?

Learn more about what makes Meyer Jabara Hotels different: https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

Job Title: Rooms Controller/Front Office Host

Department: Front Office

Reports to: Front Office Manager

Thompson San Antonio-Riverwalk is seeking a detail-oriented and service-driven Rooms Controller/Front Office Host to join our team. In this role, you will serve as the central connection point between Front Office, Housekeeping, Engineering and Sales - ensuring accuracy, efficiency, and seamless communication. You'll support the Front Office team by analyzing reports, optimizing room availability, assigning group blocks, and resolving challenges that impact guest satisfaction. The ideal candidate thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest experiences.

Key Responsibilities

• Manage room availability and assign room blocks for groups, VIPs, and guest preferences with accuracy and care
• Analyze reports to ensure room availability aligns with operational needs
• Collaborate closely with Housekeeping, Sales, and Engineering to ensure smooth operations
• Support the Front Office guest registration process, including check ins, check outs, and room changes when needed
• Perform guest check-in/check-out and handle payments
• Respond to guest inquiries, requests, and special accommodations
• Handle reservations, calls, and daily operational reports
• Assist with night audit tasks and cash handling procedures
• Follow hotel policies, safety standards, and guest privacy practices

Qualifications

• 1-2 years of hotel or customer service experience preferred
• Flexibility to work mornings, evenings, weekends, and holidays
• Strong customer service, communication, and problem-solving skills
• Experience with property management systems and basic office software
• A passion for hospitality and creating memorable guest experiences

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.