Rooms Controller | Full Time | The St. Anthony, A Luxury Collection Hotel

Crescent Hotels & Resorts; San Antonio (TX); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits plan

401K matching

Flexible scheduling

Discounts at Crescent properties

Job summary

Crescent Hotels & Resorts in downtown San Antonio seeks a knowledgeable Rooms Controller to optimize hotel room inventory, maximize occupancy, and guest satisfaction. You will coordinate between Front Office, Housekeeping, Reservations, and Revenue Management to ensure accurate room status and smooth arrivals.

This role requires 1–2 years in Front Office or Rooms Division, Opera PMS experience, and strong analytical, organizational, and cross‑departmental communication skills.

Qualifications

• 1–2 years Front Office or Rooms Division experience in a hotel.
• PMS experience required (Opera preferred).
• Understanding of room categories, inventory management, and operational flow.
• Luxury or full‑service hotel experience preferred.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• High attention to detail and accuracy.
• Excellent communication and cross‑departmental collaboration skills.
• Ability to work independently and exercise sound judgment.

Responsibilities

• Monitor and manage daily room inventory, including arrivals, departures, and stayovers.
• Assign rooms strategically based on guest preferences and priorities.
• Coordinate with Housekeeping for accurate room status and readiness.
• Manage room blocks, groups, and special requests with Sales/Reservations.
• Ensure inventory accuracy across PMS, CRS, and channel partners.
• Support Front Desk during peak periods to maintain service standards.
• Review daily occupancy reports and room status discrepancies.
• Communicate overbooking risks and sell‑out strategies to leadership.
• Assist with relocations and guest issue resolution as needed.
• Maintain confidentiality of guest information and data.

Skills

Front Office

Rooms Division

Organizational skills

Analytical thinking

Communication

Collaboration

Tools

Opera (PMS)

Job description

Situated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns. Come make history with this luxury San Antonio hotel.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

We are seeking a knowledgeable and hands‑on Rooms Controller. The Rooms Controller is responsible for the strategic management and daily control of hotel room inventory to maximize occupancy, revenue, and guest satisfaction. This role serves as the central point of coordination between Front Office, Housekeeping, Reservations, and Revenue Management to ensure optimal room allocation, accurate room status, and seamless guest arrivals.

ESSENTIAL JOB FUNCTIONS

• Monitor and manage daily room inventory, including arrivals, departures, stayovers, early arrivals, late departures, and VIP reservations
• Assign rooms strategically based on guest preferences, loyalty status, room type, and operational priorities
• Coordinate closely with Housekeeping to ensure accurate room status, prioritization of cleans, and readiness for arrivals
• Manage room blocks, group reservations, and special rooming requests in collaboration with Sales and Reservations
• Ensure room inventory accuracy across all systems (PMS, CRS, and channel partners)
• Support Front Desk operations during peak arrival and departure periods to maintain service standards
• Review daily reports including occupancy, availability, out-of-order rooms, and room discrepancies
• Communicate proactively with leadership regarding overbooking risks, sell‑out strategies, and operational constraints
• Assist in resolving guest room issues, relocations, and service recovery needs as required
• Maintain compliance with brand standards, operational SOPs, and data accuracy expectations
• Prepare and distribute daily room assignment and operational reports
• Track and manage out-of-order and out-of-service rooms
• Support revenue strategies by aligning room assignments with forecasted demand
• Maintain confidentiality of guest information and internal operational data
• Participate in daily stand‑ups, operations meetings, and pre‑arrival planning sessions

REQUIREMENTS

• Minimum of 1-2 years of Front Office or Rooms Division experience in a hotel environment
• Prior experience with a Property Management System (PMS) required (Opera preferred)
• Understanding of hotel room categories, inventory management, and operational flow
• Luxury or full-service hotel experience preferred
• Strong organizational and analytical skills
• Ability to manage multiple priorities in a fast‑paced environment
• High attention to detail and accuracy
• Excellent communication and cross‑departmental collaboration skills
• Strong guest service mindset with problem‑solving capability
• Ability to work independently and exercise sound judgment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.